Full-Time

Customer Account Representative

Updated on 9/4/2026

Arkema Global

Arkema Global

10,001+ employees

Supplier of specialty chemicals, advanced materials

No salary listed

Wauwatosa, WI, USA

In Person

Bachelor's

Category
Customer Experience & Support (1)
Required Skills
SAP Products
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides

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Requirements
  • Bachelor’s Degree with emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience.
  • Minimum Years of Experience = 1-3 with Bachelor’s degree and/or a combination of education and experience (intern)
  • Proficiency with Excel and PowerPoint
  • Strong communication, problem solving & decision-making skills
  • ERP Experience; SAP Strongly preferred
Responsibilities
  • Accurate Order entry, communication of issues as soon as possible. Monitor orders for on-time delivery or proactively renegotiate delivery dates. Follow business specific service rules.
  • Clear communication of service commitments to customers and with internal contacts (sales, DM, planning) on demand changes and delays impacting service.
  • Understanding of customer financials (residuals, credits/debits, and overdue invoices), firm knowledge of customer revenue and working capital targets as it relates to this role.
  • Provide consistent high-quality service to all customers.
  • Regularly updates customer master settings for more efficient order entry.
  • Creates relationship with customers, gains appropriate business knowledge and communicates to the sales staff.
  • Learn and apply the business model, products, and customers/markets; ability to proactively offer solutions to the customer.
  • Establish rapport and build internal network of resources (BPO, Credit, Logistics, Regulatory, etc.) to gain additional business knowledge in an effort to handle customer requests and issues more efficiently.
  • Follow ISO Procedures
  • Ensure the same level of service is applied to all accounts whether they are assigned specifically to you or a team member.
  • Clear, two-way communication to team members regarding the status of customer accounts in a back-up situation.
  • Ability to enter and close complaints in each BU's specific complaint system within BU established service level.
Desired Qualifications
  • CRM and Salesforce experience preferred
  • SAP strongly preferred
  • Proficiency with Excel and PowerPoint

Arkema is a global leader in specialty chemicals and advanced materials, developing, producing, and selling high-performance materials to industrial customers in automotive, coatings, and sustainability-focused sectors. Its products—like powder coating resins with up to 40% recycled content—are used by manufacturers to improve durability, finish, and environmental performance in manufacturing processes. It differentiates itself through a focus on sustainability and circularity, incorporating recycled content and engaging in global sustainability initiatives, alongside its broad portfolio and international presence. Its goal is to provide reliable chemical solutions that boost performance while advancing circularity and reducing environmental impact for industrial customers.

Company Size

10,001+

Company Stage

IPO

Headquarters

Colombes, France

Founded

1850

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 EBITDA rose 7.4% to €391 million, despite Middle East disruption.
  • PVDF demand from batteries, semiconductors, and data centers is filling Kentucky capacity immediately.
  • Arkema maintained 2026 guidance after July 30 results, signaling resilient orders and cash generation.

What critics are saying

  • 192 French residents sued Arkema over PFAS on January 29, 2026, targeting €36 million.
  • Arkema cut 154 Jarrie jobs in 2025 after stopping chlorine, methyl chloride, and technical fluids.
  • Eastman bought Jarylec dielectric assets in June 2026, shrinking Arkema's grid-fluids footprint.

What makes Arkema Global unique

  • Arkema leads PVDF, with Kentucky expansion started July 2026 and China expansion due 2028.
  • Sartomer radiation-curable materials anchor UV, LED, and electron-beam applications across high-value customer niches.
  • Q2 2026 EBITDA margin reached 16.1%, showing specialty pricing power and execution discipline.

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Benefits

Remote Work Options

Health Insurance

Growth & Insights and Company News

Headcount

6 month growth

9%

1 year growth

9%

2 year growth

9%
RadTech International North America
Aug 31st, 2026
Arkema to sponsor Monday Evening Reception at RadTech 2027.

Arkema to sponsor Monday Evening Reception at RadTech 2027. 08/31/2026 by sandy RadTech, Chevy Chase, Maryland, the trade association for UV+EB technology, announced that Arkema will sponsor the Monday Evening Reception at RadTech 2027, taking place June 1-4, 2027, at the Omni Fort Lauderdale Hotel in Fort Lauderdale, Florida. A longtime leader and innovator in radiation-curable materials, Arkema, through its Sartomer(R) product line, has played an important role in advancing UV, LED and electron beam technologies across coatings, inks, adhesives, 3D printing, electronics and other high-performance applications. "We are thrilled to have Arkema sponsor one of the networking highlights of RadTech 2027," said Mickey Fortune, chief strategy & operations officer, RadTech. "The Monday Evening Reception brings the entire community together on the show floor, including end users, formulators, raw material and equipment suppliers, researchers and other industry leaders, for drinks, conversation and the kinds of connections that help turn challenges into solutions." The reception reflects the broader focus of RadTech 2027: bringing together the people who develop UV/EB materials and technologies with the people putting them to work. The conference will emphasize new applications, new materials and real-world case studies designed to connect industry challenges with the technologies, suppliers and partnerships needed to solve them. "Arkema is proud to sponsor the Monday Evening Reception at RadTech 2027 and continue our support of the UV/EB community," said Stephanie Montag, global president, Sartomer, Arkema. "We look forward to connecting with customers and industry partners and showcasing the sustainable technologies and innovations helping to advance radiation curing."RadTech 2027, the premier event for the UV+EB industry, will take place June 1-4, 2027, in Fort Lauderdale, Florida, bringing together the full UV/EB supply chain for technical education, exhibits, networking and collaboration.

Yahoo Finance
Jul 30th, 2026
Arkema Q2 2026 EBITDA rises 7.4% to $442M despite Middle East conflict impact

Arkema reported a 7.4% year-on-year increase in second-quarter 2026 EBITDA to €391 million, despite challenges from the Middle East conflict and rising raw material costs. The company's EBITDA margin improved to 16.1%, up from 15.2% in Q2 2025. The French speciality chemicals company saw growth in batteries, electronics and 3D printing segments. Adhesive Solutions and Coating Solutions performed strongly, whilst Advanced Materials faced headwinds from weaker Performance Additives. Recurring cash flow reached €78 million despite increased working capital needs. Net debt remained stable at €3.6 billion after dividend payments. Arkema maintained its full-year guidance, expecting 2026 EBITDA to exceed 2025 levels at constant foreign exchange rates. Chairman Thierry Le Hénaff highlighted the company's agility in managing supply chain disruptions and raw material price volatility.

EuropaWire
Jul 23rd, 2026
Arkema completes $20 million PVDF expansion to support energy storage and semiconductor demand.

Arkema completes $20 million PVDF expansion to support energy storage and semiconductor demand. (IN BRIEF) Arkema has started up its 15 percent PVDF capacity expansion at its Calvert City, Kentucky site in North America. The project represents an investment of around 20 million US dollars and was delivered on time and within the original budget. It strengthens Arkema's PVDF leadership and supports rising demand from lithium-ion batteries, electric vehicles, energy storage systems, data centres, cable infrastructure and semiconductors. Arkema said the expansion reinforces its regional supply base in North America. The group has also announced a 20 percent PVDF expansion in China, expected to be completed in 2028, further supporting its global production footprint across North America, Europe and Asia. (PRESS RELEASE) LA DÉFENSE, 23-Jul-2026 - /EuropaWire/ - Arkema has successfully started up its 15 percent PVDF capacity expansion at its Calvert City, Kentucky site in North America. The expansion strengthens Arkema's leadership position in polyvinylidene fluoride and supports rising demand from strategic markets including energy storage systems, semiconductors, data centres and infrastructure applications. The investment, valued at around 20 million US dollars, was first announced in February 2025. Arkema said the project was delivered on schedule and within the original budget, reflecting the group's disciplined execution and project management capabilities. The additional capacity will enable Arkema to better support customers in fast-growing markets driven by the global energy transition and digitalisation. In particular, the expansion will help meet increasing demand for lithium-ion batteries used in electric vehicles and energy storage systems. It will also support the rapid growth of data centres, which is driving demand for cables and related infrastructure, as well as the expanding semiconductor market. Laurent Tellier, Senior Vice President of Arkema's High Performance Polymers and Fluorogases, said the expansion is an important step in reinforcing the group's global PVDF leadership. He said the project strengthens Arkema's ability to support the rapid growth of strategic markets. Tellier added that continued strong demand across energy storage, electronics and infrastructure applications confirms the relevance of the investment. He said the project reflects Arkema's disciplined approach to capital allocation and its focus on supplying high-value specialty materials to customers. Arkema said its Calvert City site provides a reliable local supply base for key North American markets. The expansion also reflects the group's commitment to investing regionally to support customer growth and capture increasing demand. In addition to the North American expansion, Arkema recently announced a 20 percent PVDF capacity expansion at its facility in China, expected to be completed in 2028. With PVDF production sites in North America, Europe and Asia, Arkema said it is well positioned to support global demand growth and ensure reliable supply worldwide. The company said the Calvert City expansion strengthens its ability to serve customers across energy storage, electronics, infrastructure and other advanced specialty materials markets. Media Contacts: Gilles Galinier VP Communication +33 (0)1 49 00 70 07 Anne Plaisance +33 (0)6 81 87 48 77 [email protected] MORE ON ARKEMA, ETC.: EDITOR'S PICK:

Canplastics
Jun 29th, 2026
Arkema boosts PVDF capacity in North America.

Arkema boosts PVDF capacity in North America. The company's $20 million PVDF expansion in Kentucky strengthens North American supply for EV batteries, semiconductors, and data centre infrastructure markets. Talking points. Arkema SA has completed a 15% expansion of its polyvinylidene fluoride (PVDF) supply capacity at its Calvert City, Kentucky facility, responding to rising demand from electric vehicle and energy storage sectors. The $20-million project, announced in February 2025, was finished on time and within budget. * The expansion enhances Arkema's global leadership in PVDF production. * PVDF is crucial for battery applications, acting as a polymer binder in lithium-ion and sodium-ion cells. * A similar 20% expansion is planned for Arkema's facility in Changshu, China, set for completion in 2028. This development underscores Arkema's commitment to meeting the growing needs of strategic markets while reinforcing its position in the specialty materials sector. Powered by: In a move that positions it to capitalize on surging demand from the electric vehicle, energy storage, semiconductor, and data centre sectors, France-based specialty material maker Arkema SA has completed a 15 per cent expansion of polyvinylidene fluoride (PVDF) supply capacity at its facility in Calvert City, Kentucky. Announced in February 2025, the US$20-million project was delivered on time and within budget, Arkema officials said in a June 23 statement. "This expansion marks an important step in strengthening our global PVDF leadership and our ability to support the rapid growth of strategic markets," said Laurent Tellier, senior vice president of Arkema's High Performance Polymers and Fluorogases. "The continued strong growth observed across energy storage, electronics, and infrastructure applications confirms the relevance of this investment, which reflects our disciplined approach to capital allocation and our focus on delivering high-value specialty materials." PVDF has become an increasingly important material in battery applications, where it serves as a critical polymer binder in lithium-ion and sodium-ion battery cells, ensuring long-term vehicle range and structural durability. In addition, Arkema has recently announced a 20 per cent PVDF expansion at its facility in Changshu, China, which is expected to be completed in 2028.

Chemical Today Magazine
Jun 26th, 2026
Arkema expands PVDF production capacity in North America.

Arkema expands PVDF production capacity in North America. Jun 26, 2026 / La Défense, France: Arkema has successfully started up a 15% expansion of its PVDF production capacity at its Calvert City, Kentucky, facility, strengthening its leadership in PVDF. The investment of around 20 million US dollars will support the growing demand for energy storage systems and semiconductors, as well as data center rapid expansion, it said. Announced in February 2025, the investment has been delivered on time and within the initial budget, demonstrating Arkema's execution and project management capabilities, while supporting customers' growth. It will support increasing demand for lithium-ion batteries for Electric Vehicles (EVs) and Energy Storage Systems (ESS), the expansion of data centers driving cable demand and infrastructure and the growing semiconductor market, the company said. "This expansion marks an important step in strengthening our global PVDF leadership and our ability to support the rapid growth of strategic markets," said Laurent Tellier, Senior Vice President of Arkema's High Performance Polymers and Fluorogases. "The continued strong growth observed across energy storage, electronics and infrastructure applications confirms the relevance of this investment, which reflects our disciplined approach to capital allocation and our focus on delivering high-value specialty materials to our customers," he added. According to the company, the Arkema Calvert City site provides a local supply base for strategic North American markets. This expansion reflects the company's commitment to investing in each region to support customers and capture demand growth. Arkema has also announced a 20% PVDF expansion at its facility in China, expected to be completed in 2028.