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Arkema Global

Supplier of specialty chemicals, advanced materials

Customer Account Representative

Full-Time
No salary listed
Junior, Mid
Bachelor's
Wauwatosa, WI, USA
In Person

About the job

Requirements
  • Bachelor’s Degree with emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience.
  • Minimum Years of Experience = 1-3 with Bachelor’s degree and/or a combination of education and experience (intern)
  • Proficiency with Excel and PowerPoint
  • Strong communication, problem solving & decision-making skills
  • ERP Experience; SAP Strongly preferred
Responsibilities
  • Accurate Order entry, communication of issues as soon as possible. Monitor orders for on-time delivery or proactively renegotiate delivery dates. Follow business specific service rules.
  • Clear communication of service commitments to customers and with internal contacts (sales, DM, planning) on demand changes and delays impacting service.
  • Understanding of customer financials (residuals, credits/debits, and overdue invoices), firm knowledge of customer revenue and working capital targets as it relates to this role.
  • Provide consistent high-quality service to all customers.
  • Regularly updates customer master settings for more efficient order entry.
  • Creates relationship with customers, gains appropriate business knowledge and communicates to the sales staff.
  • Learn and apply the business model, products, and customers/markets; ability to proactively offer solutions to the customer.
  • Establish rapport and build internal network of resources (BPO, Credit, Logistics, Regulatory, etc.) to gain additional business knowledge in an effort to handle customer requests and issues more efficiently.
  • Follow ISO Procedures
  • Ensure the same level of service is applied to all accounts whether they are assigned specifically to you or a team member.
  • Clear, two-way communication to team members regarding the status of customer accounts in a back-up situation.
  • Ability to enter and close complaints in each BU's specific complaint system within BU established service level.
Desired Qualifications
  • CRM and Salesforce experience preferred
  • SAP strongly preferred
  • Proficiency with Excel and PowerPoint

About the company

Arkema is a global leader in specialty chemicals and advanced materials, developing, producing, and selling high-performance materials to industrial customers in automotive, coatings, and sustainability-focused sectors. Its products—like powder coating resins with up to 40% recycled content—are used by manufacturers to improve durability, finish, and environmental performance in manufacturing processes. It differentiates itself through a focus on sustainability and circularity, incorporating recycled content and engaging in global sustainability initiatives, alongside its broad portfolio and international presence. Its goal is to provide reliable chemical solutions that boost performance while advancing circularity and reducing environmental impact for industrial customers.

Company Size

10,001+

Company Stage

IPO

Headquarters

Colombes, France

Founded

1850

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Simplify's Take

What believers are saying

  • On October 1, 2026, Arkema tripled its Lyon battery center for next-generation materials.
  • On September 22, 2026, Jarrie started a hydrogen unit supporting hydrogen peroxide output.
  • On September 23, 2026, Foranext Continuum expanded Arkema's HFO foam platform globally.

What critics are saying

  • On January 29, 2026, 192 residents sued Arkema over PFAS contamination in Lyon.
  • Arkema's Pierre-Bénite PFAS investigations and disclosures keep French regulators inside the business.
  • PFAS and fluorogases face tightening bans; Europe can strand Arkema's fluorochemical growth plan.

What makes Arkema Global unique

  • Arkema concentrates on specialty materials, not commodity chemicals, spanning batteries, coatings, and adhesives.
  • Its global R&D network links France, China, Korea, Japan, and the United States.
  • The company sells sustainability-linked formulations, including recycled-content coatings and low-GWP foam technologies.

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Benefits

Remote Work Options

Health Insurance

Growth & Insights and Company News

Headcount

6 month growth

↑ 9%

1 year growth

↑ 9%

2 year growth

↑ 9%
EuropaWire
Oct 2nd, 2026
Arkema commits €10 million to expand and modernize its Lyon-area global battery R&D center.

Arkema commits €10 million to expand and modernize its Lyon-area global battery R&D center. The Oullins-Pierre-Bénite facility will triple its footprint and strengthen digitalized research capabilities for current and next-generation battery materials. Arkema is investing €10 million to expand its Global Battery Center of Excellence in Oullins-Pierre-Bénite in France's Auvergne-Rhône-Alpes region. The project will triple the center's footprint, modernize its research infrastructure and increase the digitalization of R&D activities as Arkema strengthens its global battery research network. The investment is intended to help researchers replicate customer manufacturing conditions and accelerate the integration of advanced materials into battery production processes. (PRESS RELEASE) PARIS LA DÉFENSE, France, 2-Oct-2026 - /EuropaWire/ - Arkema is continuing to invest across the battery business value chain with a €10 million expansion of its Global Battery Center of Excellence in Oullins-Pierre-Bénite, in France's Auvergne-Rhône-Alpes region. The project forms part of the Group's strategy to continuously strengthen its research capabilities in advanced battery materials through a global network of R&D laboratories spanning the battery value chain. Following the September 2025 inauguration in Normandy of a laboratory dedicated to solvent-free battery electrode manufacturing, along with several investments in Asia and the Americas, the new expansion will further reinforce Arkema's international R&D network. The network combines expertise developed in France with that of the Group's research centers in China, South Korea, Japan and the United States, supporting the development of solutions intended to address the technological and industrial challenges of next-generation batteries. Located within Arkema's Rhône-Alpes Research Center, the Battery Center of Excellence is entering a new stage of development. Its footprint will be tripled, while its research infrastructure will be modernized, including a significant increase in the digitalization of R&D activities. The expansion is designed to reinforce the French facility's role as Arkema's global reference platform for developing advanced materials for current batteries and the next generations now under development. The project will allow Arkema's R&D teams to prepare for future industrial standards among cell manufacturers and accelerate the integration of the Group's advanced materials into customer production processes. By reproducing customers' manufacturing conditions, researchers will be able to anticipate implementation constraints more effectively and contribute to batteries offering greater energy density, faster charging times and enhanced safety. Armand Ajdari, Arkema's Chief technology Officer, said: "This investment marks a major milestone in Arkema's ambition to support the rapid evolution of the battery market. By strengthening our Battery Center of Excellence in France, we are equipping our global network and teams with state-of-the-art tools that will enable them to develop, in close collaboration with our customers, the materials that will contribute to the performance of tomorrow's batteries." The implementation of the project has been made possible in particular through support provided by the French Research Tax Credit (Crédit d'Impôt Recherche) and by the French State as part of the France 2030 program. More information. Building on its unique set of expertise in materials science, Arkema offers a portfolio of first-class technologies to address ever-growing demand for new and more sustainable materials. With the ambition to become a world leader in Specialty Materials, the Group is structured into three complementary, resilient and highly innovative segments dedicated to Specialty Materials - Adhesive Solutions, Advanced Materials, and Coating Solutions - accounting for some 85% of Group sales in 2025, and a Primary Materials segment regrouping well-positioned large scale industrials activities. Arkema offers cutting-edge technological solutions to meet the challenges of, among other things, new energies, access to water, recycling, urbanization and mobility, and fosters a permanent dialogue with all its stakeholders. The Group reported sales of around €9.1 billion in 2025 and operates in some 55 countries with 20,700 employees worldwide. Investor relations contacts. Béatrice ZILM Investor Relations Phone: +33 (0)1 49 00 86 37 Email: [email protected] James POUTIER Investor Relations Phone: +33 (0)1 49 00 73 12 Email: [email protected] Franck ZHANG Investor Relations Phone: +33 (0)1 49 00 72 08 Email: [email protected] Alexis NOËL Investor Relations Phone: +33 (0)1 49 00 74 37 Email: [email protected] Press contacts. Gilles GALINIER VP Communication Phone: +33 (0)1 49 00 70 07 Anne PLAISANCE Corporate Press Relations Manager Phone: +33 (0)6 81 87 48 77 Email: [email protected]

Polymerupdate
Oct 1st, 2026
Arkema invests €10 million in its global battery R&D center of excellence in the Lyon region.

Arkema invests €10 million in its global battery R&D center of excellence in the Lyon region. 01 Oct 2026 Arkema continues to invest in the battery business value chain and announces a €10 million expansion project for its Global Battery Center of Excellence located in Oullins-Pierre-Bénite, in the Auvergne-Rhône-Alpes region of France. This investment reflects the Group's strategy of continuously strengthening its research capabilities in advanced materials for batteries within its global network of R&D laboratories covering the entire battery value chain. Following the inauguration in Normandy in September 2025 of a laboratory dedicated to solvent-free battery electrode manufacturing, as well as several investments in Asia and the Americas, this expansion further strengthens a particularly dense global R&D network, that combines the expertise developed in France with that of the Group's research centers in China, South Korea, Japan and the United States. Thanks to this international organization, Arkema is accelerating the development of innovative solutions capable of addressing the technological and industrial challenges of next-generation batteries. Located at the heart of the Rhône-Alpes Research Center, the Battery Center of Excellence is entering a new phase of its development. Its footprint will be tripled, and its research infrastructure will be modernized, including notably a significant increase in the digitalization of R&D activities. This expansion will consolidate the role of this French center as Arkema's global reference platform for the development of advanced materials serving both current batteries and the next generations under development. The project will enable the Group's R&D teams to prepare for the future industrial standards of cell manufacturers and accelerate the integration of Arkema's advanced materials into their production processes. By replicating their customers' manufacturing conditions, researchers will be able to better anticipate implementation constraints and contribute to the development of more efficient batteries delivering greater energy density, faster charging times and enhanced safety. This investment marks a major milestone in Arkema's ambition to support the rapid evolution of the battery market. By strengthening its Battery Center of Excellence in France, Polymerupdate is equipping its global network and teams with state-of-the-art tools that will enable them to develop, in close collaboration with its customers, the materials that will contribute to the performance of tomorrow's batteries." Armand Ajdari, Arkema's Chief technology Officer The implementation of this project has been made possible in particular through the support provided by the French Research Tax Credit (Crédit d'Impôt Recherche) and by the French State as part of the France 2030 program.

Yahoo Finance
Sep 28th, 2026
François Desné joins Arkema as SVP High Performance Polymers and Fluorogases

Arkema has appointed François Desné as Senior Vice President High Performance Polymers and Fluorogases and member of the Executive Committee, effective 12 October 2026. He replaces Laurent Tellier, who became Chief Operating Officer in July. Desné brings nearly 30 years of international experience in materials and chemicals. Since 2022, he served as CEO of Bekaert Group's Steel Wire Solutions and Bekaert Bridon Ropes divisions and was an Executive Committee member. His career includes senior roles at BASF across Asia-Pacific and Germany, covering coatings and performance chemicals divisions. He also served as CEO of Recticel's Engineered Foams business. Arkema reported sales of approximately €9.1 billion in 2025 and employs 20,700 people across 55 countries.

EuropaWire
Sep 28th, 2026
Arkema adds experienced materials executive François Desné to Group Executive Committee.

Arkema adds experienced materials executive François Desné to Group Executive Committee. (IN BRIEF) Arkema has appointed François Desné as Senior Vice President High Performance Polymers and Fluorogases and a member of its Executive Committee, effective 12 October 2026. He succeeds Laurent Tellier, who became Arkema's Chief Operating Officer in July. Desné brings nearly 30 years of international experience in materials, chemicals and industrial management, with a career spanning France, Germany and several Asia-Pacific markets. Since 2022, he has served as CEO of Bekaert's Steel Wire Solutions and Bekaert Bridon Ropes Group divisions and as a member of Bekaert Group's Executive Committee. Before Bekaert, he led Recticel's Engineered Foams business and held senior roles at BASF across Coatings, Leather & Textile Chemicals, and Water, Oil Field & Mining Solutions. He began his career at Rhodia in China and France. Desné holds degrees from Université Paris-Cité, the Wharton School and the Lauder Institute at the University of Pennsylvania. (PRESS RELEASE) LA DÉFENSE, 28-Sep-2026 - /EuropaWire/ - Arkema has appointed François Desné as Senior Vice President High Performance Polymers and Fluorogases and a member of the Group's Executive Committee, effective 12 October 2026. Desné will succeed Laurent Tellier, who was appointed Chief Operating Officer of Arkema in July. Bringing nearly 30 years of international industrial experience, Desné has developed expertise in transforming global businesses, accelerating growth and repositioning industrial activities toward more sustainable business models. His career has been primarily focused on the materials and chemicals industries, with senior leadership responsibilities spanning Europe and the Asia-Pacific region. Before joining Arkema, Desné had served since 2022 as Chief Executive Officer of the Steel Wire Solutions (SWS) and Bekaert Bridon Ropes Group (BBRG) divisions and as a member of the Bekaert Group Executive Committee. Prior to Bekaert, he was Chief Executive Officer of Recticel's Engineered Foams business and a member of the company's Executive Committee. Earlier in his career, Desné spent a significant period with BASF, working within the company's Coatings and Performance Chemicals divisions. Based at different stages in Germany and across Asia-Pacific, including Japan, China and Singapore, he held positions in controlling, general management and senior executive leadership. His responsibilities covered several businesses, including Coatings, Leather & Textile Chemicals, and Water, Oil Field & Mining Solutions. Desné began his professional career with Rhodia, first in China and later in France. At Rhodia, he worked in areas including quality management and application development, notably within silicones. His international career has therefore combined operational, commercial, financial and executive management responsibilities across a range of specialty materials and industrial markets. Arkema said his background includes experience in managing complex international organisations, driving business transformation and developing growth strategies while responding to the increasing importance of sustainability in industrial markets. In his new position, Desné will take responsibility for Arkema's High Performance Polymers and Fluorogases activities while also contributing to the Group's broader strategic direction through his membership of the Executive Committee. Desné holds a Master's degree in Physics from Université Paris-Cité, formerly Paris VII Denis Diderot. He also holds an MBA from the Wharton School and a Master's degree in International Business from the Lauder Institute at the University of Pennsylvania. His appointment follows the elevation of Laurent Tellier to the position of Chief Operating Officer and continues the evolution of Arkema's senior leadership structure. Media Contacts: Gilles Galinier VP Communication +33 (0)1 49 00 70 07 Anne Plaisance +33 (0)6 81 87 48 77 [email protected] MORE ON ARKEMA, ETC.: EDITOR'S PICK:

AdvanceH2
Sep 24th, 2026
Arkema unveils new €10 million hydrogen facility to boost production at Jarrie site.

Arkema unveils new €10 million hydrogen facility to boost production at Jarrie site. Key points. * Arkema inaugurated a new hydrogen generation facility in Jarrie, France, costing €10 million. * The facility will enhance Arkema's hydrogen peroxide production, crucial for various industries. * The investment is part of a broader strategy to improve hydrogen circulation and raw material sourcing. * The Jarrie site plays a vital role in Arkema's global hydrogen peroxide manufacturing network. On September 22, 2026, Arkema celebrated the opening of a new hydrogen generation facility at its Jarrie site in France. This state-of-the-art steam methane reforming plant, which began operations in July 2026, represents a significant investment of around €10 million and marks the first phase of a larger program scheduled to continue until 2028. The facility's establishment is a pivotal step for Arkema, a leading global producer of hydrogen peroxide, with a network of four manufacturing plants across Europe and North America. The Jarrie site holds a central position in this network, being the largest manufacturing site for hydrogen peroxide within Arkema's portfolio. The hydrogen generated at this new facility will primarily supply the Jarrie site, thus enhancing its operational efficiency and output. Arkema's investment comes at a time of strategic restructuring, as the company aims to sharpen its focus on key products such as hydrogen peroxide, chlorate, and perchlorate. Following an announcement in January 2025 regarding the restructuring plans, the company is actively working to streamline operations and improve production capabilities. The additional projects expected to launch through 2026 and 2027 are specifically designed to enhance hydrogen circulation within the facility and ensure a stable supply of raw materials. Hydrogen peroxide, a well-established product at the Jarrie site, is utilized in diverse applications, including pulp and paper production, electronics manufacturing, and as a chemical synthesis intermediate. The facility also produces sodium chlorate and sodium perchlorate, which serve customers in various sectors such as electronics, water treatment, and aerospace. Notably, Arkema has a long-standing relationship with ArianeGroup, a prominent player in the aerospace industry, underscoring the importance of the Jarrie site in serving critical market needs. Matthieu Brisson has been appointed as the Director of the Jarrie site, leading the charge in implementing these strategic initiatives aimed at bolstering Arkema's position in the global market. The new hydrogen facility not only signifies Arkema's commitment to expanding its hydrogen production capabilities but also reflects the company's broader strategy to align with sustainable energy practices and advance industrial innovation. The positive sentiment surrounding this development highlights the growing recognition of hydrogen's role in the chemical industry and the importance of investing in production facilities that meet increasing market demands. As Arkema continues its investment journey, the Jarrie site is poised to become a key player in the hydrogen economy, shaping the future of chemical manufacturing. September 24, 2026 at 09:50 AM Jarrie, France