JCPenney

Department store and ecommerce retailer

Supply Chain Asset Protect Lead Expert

Loss Prevention & Asset ProtectionConfirmed live in the last 24 hours

Full-timeForest Park, GA, USA$20.75 - $26.38 /hrIn-person

About the Job

Requirements

Ability to train, schedule, and lead assigned Asset Protection Officers on shifts when the Asset Protection Manager is absent.
Ability to maintain effective verbal communication with Asset Protection Officers and Asset Protection management.
Ability to implement shortage-control measures that develop investigation leads and deter theft.
Ability to use trend information to identify internal investigations or other causes of shrinkage.
Ability to audit merchandise protection standards and identify opportunities that deviate from company standards.
Ability to conduct patrols, inspect parcels, check bags and identification, issue visitor badges, monitor associates leaving the facility, and monitor metal detectors where applicable.
Ability to use closed-circuit television to monitor activities inside and outside the facility.
Ability to verify trailers and drivers, identify seal or load concerns, communicate with drivers, and enter information into the Yard Management System.
Ability to assist with emergency action plans, accident investigations, emergency response, and AED, fire extinguisher, and first-aid training.
Ability to identify, document, and investigate suspected theft or fraud in accordance with company policies, and work with investigation teams as needed.
Ability to create and manage records for apprehensions, witness statements, evidence retention, and recovered merchandise disposition using approved company methods.
Ability to administer physical security and control technologies.
Ability to meet established performance standards, including sales, customer service, productivity, and attendance.
Ability to interpret information and evidence logically, draw sound conclusions, and solve problems using information, experience, and knowledge.
Ability to organize and prioritize work, manage time efficiently, and give careful attention to detail.

Responsibilities

Train, schedule, and lead assigned shifts of Asset Protection Officers in the Asset Protection Manager's absence.
Maintain staffing and execution of processes at the facility truck gate during the assigned shift.
Provide Asset Protection awareness and education throughout the facility as directed by the Asset Protection Manager.
Assist in developing and executing training for Asset Protection Officers.
Perform other tasks assigned by the Asset Protection Manager.
Implement shortage-control measures designed to develop investigation leads and deter theft.
Discuss shrinkage topics with team members in department start-up meetings.
Establish protocols for the Asset Protection team to use trend information to identify internal investigations or other causes of shrinkage.
Periodically audit departments for adherence to merchandise protection standards and walk the facility floor to identify deviations from company standards.
Monitor associate parking lots for unsafe conditions and patrol inside and outside the facility for unsafe conditions, physical security risks, theft risks, and shrinkage risks or incidents.
Inspect parcels entering and leaving the facility; check bags and identification, issue visitor badges, and notify facility associates of arriving visitors in accordance with policy.
Monitor associates leaving the facility and inspect parcels they carry in accordance with the bag-check policy.
Monitor metal detectors in select jewelry locations and use the closed-circuit television system to monitor activity inside and outside the facility.
Verify trailers and drivers arriving at and departing from the facility, including seals, damage, break-ins, and loads; communicate with drivers and enter information into the Yard Management System.
Assist with emergency action plans, accident investigations, deployment of the Emergency Response Team, and AED, fire extinguisher, and first-aid training.
Identify potential theft and fraud by observing team-member activity, conducting random bag checks and facility audits, documenting behavior, and installing cameras as needed.
Interview team members suspected of theft or fraud in accordance with company policies and document all stages of the investigation.
Use Supply Chain Investigations and Market Investigation teams when needed, and respond promptly to investigative leads and information requests.
Create and manage approved company records for apprehension reports, witness statements, evidence retention, and disposition of recovered merchandise.
Administer physical security and control technologies designed to protect company people and assets.
Meet established performance standards for product and service sales, customer service, productivity, and attendance.

Job Purpose:

Performs duties of Supply Chain Asset Protection Lead as outlined. Will also be responsible for performing the duties of a Supply Chain Asset Protection Officer.

Key Responsibilities for this Role:

Team
- Responsible for training, scheduling, and leading their assigned shift(s) of Asset Protection Officers (APO) in the absence of the Asset Protection Manager (APM)
- Maintains the staffing and execution of processes at the Facility Truck Gate on their shift
- Works with the Asset Protection Team to provide Asset Protection awareness and education as directed by the APM throughout the Facility
- Ensure effective verbal communication channels are maintained with APOs and AP management
- Assist in the development and execution of training for APOs
- Preforms other assigned tasks directed by Asset Protection Manager.

Shrinkage
- Implements various shortage control measures designed to develop leads for investigations as well as deter theft
- Provides leadership to team members by discussing various shrinkage topics in department start-up meetings
- Establishes protocols for the effective use of trending information by the AP team in a manner that identifies internal investigations and/or other causes for shrinkage
- Periodically audits departments for merchandise protection standard adherence
- Walks the facility's floor to identify merchandise protection opportunities that deviate from company standards

Safe & Secure
- Monitors Associate parking lots for unsafe conditions
- Conducts patrol activity inside and outside the Facility to detect unsafe conditions, physical security risks or occurrences, theft risks or incidents, and shrinkage risks and incidents
- Inspects parcels coming into and leaving the Facility
- Checks bags in accordance with Supply Chain bag check policy, check identification of persons entering the Facility, issues visitor badges, and notifies Facility Associates when visitors arrive
- Monitors all Associates that leave the Facility and performs inspections of parcels they are carrying, in accordance with Supply Chain bag check policy
- Monitors metal detectors in select jewelry locations
- Utilizes the CCTV system to monitor activities inside and outside the Facility
- Verifies trailers and drivers as they arrive at the Facility and depart the Facility (i.e. proper seals, signs of damage or break-ins, loads)
- Communicates with drivers and enters information into the Yard Management System
- Assist in the execution of all Emergency Action Plans (EAP)
- Assist in Accident Investigations as needed
- Assist with the employment of the Emergency Response Team (ERT)
- Assists with AED, fire extinguisher, and first-aid training
- Proactively identifies potential acts of theft and fraud by observing team member activity (random bag checks, facility audits, documents behavior, installs cameras, etc.)
- Interviews team members suspected of theft or fraud in accordance with company policies and properly documents all stages of the investigation
- Utilizes the Supply Chain Investigations & Market Investigation teams when necessary for the development of internal investigations
- Responds to all requests for information to investigative leads provided by members of these teams in a timely manner
- Creates and manages records using approved Company methods for reports of apprehension, witness statements, retention of evidence, and disposition of recovered merchandise
- Administers various physical security & control technologies designed to protect Company people and assets

Performance Standards
- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, productivity, and attendance

COMPETENCIES NEEDED TO PERFORM EFFECTIVELY IN THIS ROLE:

CORE

Character - Is authentic, transparent, fair and honest in interactions with others; keeps confidences; does not misrepresent self for personal gain
Competence - Is skilled and has the experience required to do their job; understands and keeps up-to-date on competitive practices, market and industry trends, information and technology affecting their business and uses this knowledge to make effective decisions
Courage - Will stand up and do what's right for the business and team even if the decision is not popular; will act in accordance with beliefs despite criticism
Service-Oriented - Gives full attention and consideration to the needs of others/customers, listens well and seeks to understand another point of view to help find the best solution or outcome; communicates clearly and effectively; provides helpful assistance to others/customers
Cooperates - Actively participates on the team by sharing information; has positive attitude and is open to new and different ideas; works productively with teams, seeks win/win solutions, puts the priorities and needs of the larger organization ahead of individual needs
Builds Relationships - Develops and fosters positive relationships with others over time; shows appreciation, support and respect for different styles, backgrounds, perspectives and needs
Thinks Critically - Interprets and processes information and ideas using logic and reason; develops sound conclusions based on evidence and data
Takes Initiative - Shows interest and takes action without being prompted; is motivated and resourceful in achieving successful results in a timely manner
Solves Problems - Uses information, experience and knowledge to develop quality answers and plans to challenges and issues; actively looks for ways to help satisfy needs; is a continuous learner and pursues a high standard of performance

ROLE

Organization/Time Management - Plans and structures work; prioritizes tasks based on impact to sales, profit or customer experience; executes tasks in an efficient manner
Detail Orientation - Gives careful attention to details in all aspects of the position

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range

USD $20.75/Hr -USD $26.38/Hr.

About the Company

JCPenney

Department store and ecommerce retailer

JCPenney is a U.S. department-store and ecommerce retailer. Its merchandise spans apparel, home goods, beauty, jewelry, and related services. Customers shop through stores and digital channels, with selected locations also hosting salon, optical, and portrait services. Store operations, merchandising, supply chain, ecommerce, technology, and corporate functions support the business. This scope covers JCPenney itself and does not rely on changing parent-company branding. The workforce connects customer-facing service with the inventory, digital, and commercial functions that keep the retail operation running.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Plano, TX
Founded: 1902

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