Field Service Specialist

Job Profile:

Service and Support Assistant 2 Non-Exempt

Job Family:

Service and Support

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Contributes to the efficiency of university operations by managing diverse functions, including parking and transit and strategic partnerships. Responsible for materials movement, event support, and delivering high-quality customer service to various university stakeholders.

Job Description:

Field service specialist for ASU Parking and Transit Services (PTS) are assigned to a high-volume parking facility. The Field Service Specialist coordinates customer service delivery to faculty, staff, students and guests of the university ensuring the garage equipment is in operational order (including gate arms, ticket dispensers, intercoms, and fee computers); provides general campus information, directions, parking alternatives and other information to customers. This position will be required to work outside for entirety of shift.

Salary:

$20.00 per hour

Essential Duties:

• Provide assistance to customers using the new AMANO equipment at pay-on-foot stations and entry/exit lanes.
• Engage with customers in a positive and professional manner, delivering a high level of customer service.
• Greet and acknowledge each customer with a warm, friendly introduction, while maintaining a professional appearance and clear, courteous communication.
• Comfortability utilizing Parking Software programs to provide payment options to customers.
• Prepare activity logs and report service/maintenance issues to their supervisor for resolution.
• Respond to intercom calls and communicate with a two-way radio and telephone.
• Provide general campus information to guests, including; directions, parking alternatives, and other information.
• Provide minor cleaning and equipment maintenance such as; clearing ticket dispensers, adjusting gate arms, and intercom issues.
• Provide light structure maintenance such as picking up trash throughout the facility and keeping the parking equipment clean.
• Manage traffic flow during peak ingress and egress periods for the efficient entry and exit of traffic.
• Monitor space availability and utilization; assist with events and reservation accommodations as necessary.
• Be flexible during daily activities with the ability to change priorities which may include and/or subject to resolution conflict with customers.
• Complete manual and electronic forms.
• Write exit citations.
• Perform other duties as assigned.

Desired Qualifications:

• Experience working with credit card transactions in a high-volume retail environment with direct customer contact.
• Experience working in a high-volume service environment (2 years).
• Experience working in a parking operation at a university, city, or airport.
• Experience with credit and debit card transactions.
• Experience in providing quality customer service interaction with the general public.
• Experience in maintaining accurate records.
• Experience in work that requires attention to detail and/or loss prevention requirements.
• Experience with Microsoft Office applications (i.e., Word, Excel, Outlook).
• Evidence of a valid Class D driver's license; an MVR will be conducted.
• Work experience in an outdoor setting.

Working Environment:

• Drive and safely operate an ASU vehicle or cart, getting in and out of the vehicle frequently.
• Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.
• Work in an outdoor environment, standing and walking for extended periods of time in all weather conditions (heat, rain, wind) and frequently bending, reaching, lifting, pushing, and pulling up to 35 pounds.
• Required to use a two-way radio for communication.
• At times activities may be performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Scheduled work area subject to change.
• Activities may involve working in extreme weather conditions; hot in the summer and cold in the winter.

All applicants must be eligible to work in the United States; ASU and University Business Services (UBS) will not provide sponsorship for employment.

Department Statement:

Parking and Transit Services (PTS) plays an integral role in support of the

development of Arizona State University by managing the parking and commuter

options on the four campuses. PTS operates numerous shuttle, bus, carsharing,

and carpool programs to provide sustainable transportation options to the

campus community. These services assist ASU students, faculty, and staff in

traveling to, around and between campuses. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University. At ASU, we care about our employees. We offer a total rewards package that includes:

• AZ state school tuition reduction for employees and their dependents and spouse; all available on day one of employment.
• Competitive wages.
• Disability and leave program for income protection

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.