Full-Time

Design Engineer

Applied Labs

Applied Labs

11-50 employees

Platform for building customer-support AI agents

Compensation Overview

$150k - $250k/yr

+ Significant equity + Relocation support

New York, NY, USA

In Person

Relocation support to New York City is available if needed.

Category
UI/UX & Design (2)
,
Required Skills
LLM
JavaScript
Quality Assurance (QA)
Animation
Information Architecture
HTML/CSS

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Requirements
  • Candidates should have shipped polished, customer-facing web experiences and be able to provide real work in production.
  • Candidates should be fluent in both design and frontend implementation and be able to own the complete workflow without handoffs.
  • Candidates should have strong attention to typography, spacing, responsiveness, motion, and interaction quality.
  • Candidates should be able to prototype quickly, validate with real feedback, and iterate without losing coherence or quality.
  • Candidates should use artificial intelligence tools effectively to accelerate coding and creative production and critique and refine generated outputs.
  • Candidates should be product-minded and narrative-driven, with the ability to determine what users need to understand, feel, and do next.
  • Candidates should prefer in-person collaboration and fast decision cycles.
Responsibilities
  • Own the Applied Labs web and brand surfaces from concept to production, including the marketing site, landing pages, launch pages, and lightweight interactive storytelling.
  • Design and build directly in code by translating high-fidelity designs into production-quality user interfaces with strong typography, layout, motion, accessibility, and performance.
  • Create reusable components and templates that improve consistency and speed across the website and brand experiences.
  • Build and maintain a high-quality pipeline for on-brand design assets, including images, short-form video, motion graphics, and illustrations.
  • Use modern artificial intelligence tools, including coding agents and generative image and video models, to accelerate output and iteration while maintaining human judgment and quality assurance.
  • Partner closely with the founders in New York City to establish the quality standard for the company's visual communication and execute new narratives, experiments, and launches.
  • Establish standards for future hires through documentation, component patterns, asset specifications, and creative workflows.
Desired Qualifications
  • Experience building or extending a design system in code.
  • Comfort with animation and micro-interactions, including motion guidelines and implementation.
  • Strong writing and editorial taste for landing page messaging and information architecture.
  • Experience producing brand assets using generative image and video workflows while keeping results consistent and on-brand.

Applied Labs provides a platform to build and manage AI agents that automate complex support and back-office tasks across channels like chat, email, and phone. These agents can perform actions in backend systems (for example refunds and CRM data syncing) to enable omnichannel customer interactions and workflow automation. The platform emphasizes a human-in-the-loop approach with guardrails, monitoring, escalations, and built-in auditing and testing tools to ensure reliability. Its goal is to help enterprises implement AI-driven back-office and customer-support workflows across industries such as finance, legal, logistics, insurance, and healthcare.

Company Size

11-50

Company Stage

Seed

Total Funding

$4.2M

Headquarters

New York City, New York

Founded

2024

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 28, 2026 site claims 90%+ CSAT and zero-downtime migration.
  • June 2026 blog says Applied Assistant learns company tone, policies, and customers.
  • July 10, 2026 partnerships page targets consultancies and integrators, widening distribution.

What critics are saying

  • Two reviews on G2 by August 3, 2026 are too few for durable product validation.
  • Applied Labs still shows seed-stage hiring and three open roles, signaling thin execution capacity.
  • Intercom, Zendesk, and Sierra can outspend it, commoditizing AI support by 2027.

What makes Applied Labs unique

  • May 13, 2026, Applied Labs launched a self-serve AI CX platform.
  • Its stack combines builder, unlimited-seat help desk, AI-native CRM, and Alfred assistant.
  • Human-in-the-loop guardrails and evaluation tools target high-stakes support workflows.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Relocation Assistance

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

20%

2 year growth

0%
Business Insider
Jan 28th, 2025
Applied Labs raises $4.2M to make it easy to build high quality AI support and ops digital employees

New York, Jan. 27, 2025 (GLOBE NEWSWIRE) -- Every company today faces mounting pressure to deploy AI, but most solutions fall short on reliabili...