A

Applied Labs

Platform for building customer-support AI agents

Design Engineer

Full-Time
$150k - $250k/yr+ Significant equity + Relocation support
Mid
New York, NY, USA
In PersonPrimarily in-person in New York City. Relocation support to NYC is available.
Product & Experience DesignBrand Design

About the job

Requirements
  • Have shipped polished, customer-facing web experiences and be able to point to real work in production.
  • Be fluent in both design and frontend implementation, and be comfortable owning the full process without handoffs.
  • Care deeply about craft details, including typography, spacing, responsiveness, motion, and interaction feel.
  • Be able to prototype quickly, validate with real feedback, and iterate without losing coherence or quality.
  • Use AI tools effectively to speed up coding and creative production, and be able to critique and refine outputs rather than accepting them as-is.
  • Be product-minded and narrative-driven, asking what the user needs to understand, feel, and do next.
  • Prefer in-person collaboration and fast decision cycles.
Responsibilities
  • Own the Applied Labs web and brand surfaces from concept to production, including the marketing site, landing pages, launch pages, and lightweight interactive storytelling.
  • Design and build directly in code, translating high-fidelity design into production-quality user interfaces with excellent typography, layout, motion, accessibility, and performance.
  • Create reusable components and templates that raise consistency and speed across the website and brand experiences.
  • Build and maintain a high-quality pipeline for on-brand design assets, including images, short-form video, motion graphics, and illustrations.
  • Use modern AI tools, including coding agents and generative image and video models, to accelerate output and iteration while maintaining a strong human taste and quality-assurance bar.
  • Partner closely with founders in New York City to set the quality bar for the company's appearance, feel, and communication, and to execute quickly on new narratives, experiments, and launches.
  • Establish standards for future hires through documentation, component patterns, asset specifications, and creative workflows.
Desired Qualifications
  • Experience building or extending a design system in code.
  • Comfort with animation and micro-interactions, including motion guidelines and implementation.
  • Strong writing and editorial taste for landing page messaging and information architecture.
  • Experience producing brand assets using generative image and video workflows while keeping results consistent and on-brand.

About the company

Applied Labs provides a platform to build and manage AI agents that automate complex support and back-office tasks across channels like chat, email, and phone. These agents can perform actions in backend systems (for example refunds and CRM data syncing) to enable omnichannel customer interactions and workflow automation. The platform emphasizes a human-in-the-loop approach with guardrails, monitoring, escalations, and built-in auditing and testing tools to ensure reliability. Its goal is to help enterprises implement AI-driven back-office and customer-support workflows across industries such as finance, legal, logistics, insurance, and healthcare.

Company Size

1-10

Company Stage

Seed

Total Funding

$4.2M

Headquarters

New York City, New York

Founded

2024

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Simplify's Take

What believers are saying

  • Forbes reported about a dozen customers in January 2025 and fast revenue growth.
  • May 2026 general availability and 14-day trials remove buying friction for startups.
  • Applied serves ecommerce, fintech, and healthcare workflows with refunds, subscriptions, and compliance actions.

What critics are saying

  • G2 shows only two reviews in September 2026, signaling weak market proof.
  • Tracxn ranks Applied 122nd among competitors, while Lyzr raised $100M in July 2026.
  • Seat-based incumbents and better-funded agent platforms can compress pricing within twelve months.

What makes Applied Labs unique

  • 2026 platform bundles AI agents, helpdesk, CRM, and governance in one system.
  • Applied guarantees 90%+ CSAT and zero critical issues, backed by launch support.
  • Gorgias, Zendesk, and Intercom integrations fit existing stacks without forced rip-and-replace.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Relocation Assistance

Company Equity

Company News

Business Insider
Jan 28th, 2025
Applied Labs raises $4.2M to make it easy to build high quality AI support and ops digital employees

New York, Jan. 27, 2025 (GLOBE NEWSWIRE) -- Every company today faces mounting pressure to deploy AI, but most solutions fall short on reliabili...