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Mercier Consultancy Group

Italian Speaking Customer Service Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€15k - €18k

About the Job

Requirements

  • Native or fluent Italian, spoken and written.
  • Professional proficiency in English for internal communication.
  • A valid European Union passport is mandatory.
  • Proven experience in finance, banking, or premium customer service environments.
  • Strong analytical skills and a meticulous approach to handling financial data.
  • Ability to relocate to Greece for the position.

Responsibilities

  • Provide assistance to Italian-speaking clients regarding financial transactions and account management.
  • Ensure financial support interactions adhere to security protocols and regulatory compliance standards.
  • Resolve inquiries related to payment processing, digital wallets, and account security.
  • Deliver professional and efficient financial guidance to maintain customer satisfaction.
  • Collaborate with international teams to optimize service delivery.
  • Process account verifications and handle sensitive financial data with discretion and integrity.
  • Contribute to the continuous improvement of customer support workflows.

About the Company

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