Quality Improvement and Risk Management Manager

Role:                                  Quality Improvement and Risk Management Manager
Position Title:                    Manager, Risk Management
Classification:                   Full-time, Exempt
Reports to:                        Sr. Director, QI and Risk Management          
Company:                          DePelchin Family Services
Location:                            Houston, TX

Position Description:
The Manager, Quality Improvement & Risk Management leads organizational risk prevention, assessment, and continuous quality improvement activities across DePelchin Children’s Center and Texans Together. This position partners with organizational leadership to identify and evaluate risks, analyze incidents and emerging trends, conduct root cause analyses, and develop effective corrective and preventive action strategies. The Manager supports regulatory and accreditation compliance, monitors risk indicators, and promotes data-informed improvements to strengthen organizational practices, accountability, and service quality.

Primary Responsibilities:

Risk Prevention and Management

• Coordinate and support Risk Prevention and Management activities for DCC and TTG.
• Facilitate DCC and TTG RPM Committee meetings, including development of agendas, analysis of trends, follow-up on action items, and documentation of committee activities.
• Assist leadership and programs in identifying operational, clinical, regulatory, contractual, reputational, financial, and organizational risks.
• Develop processes for tracking identified risks, mitigation activities, responsible parties, and follow-up.

Risk Assessment and Analysis

• Conduct or facilitate structured risk assessments when concerns or significant events are identified.
• methodologies, Corrective or preventive action planning.
• Facilitate multidisciplinary reviews of significant events or organizational concerns as appropriate.
• Develop clear findings and recommendations based on evidence and identify contributing factors.

Data Analysis and Risk Monitoring

• Develop and maintain dashboards, reports, or other tools to monitor risk indicators across DCC and TTG.
• Analyze trends in areas such as incidents, complaints, grievances, investigations, regulatory findings, contractual concerns, safety events, and other organizational risk indicators.
• Work with Quality Improvement, Data and Analytics, GMOE, Programs, and other departments to improve the quality and usefulness of risk-related data.
• Provide summaries of significant trends and emerging risks for the Quality Improvement Risk Management Department and organizational leadership.

Corrective and Prevention Action

• Partner with departments to develop practical corrective and preventive actions in response to identified concerns.
• Assist teams in developing actions that address underlying processes and contributing factors.
• Collaboratively establish appropriate measures and follow-up periods to evaluate whether interventions are effective.
• Monitor completion and effectiveness of risk mitigation activities.

Consultation and Partnership

• Serve as a Risk Management resource to DCC and TTG leadership regarding risk identification, assessment, mitigation, and continuous improvement.
• Build collaborative relationships with program leadership and operational teams to encourage early consultation when concerns arise.

Policies, Standards, and Compliance

• Assist with development and review of policies and procedures.
• Monitor changes in applicable accreditation standards, regulations, contractual requirements, and organizational expectations that may affect risk management practices.
• Maintain documentation demonstrating organizational RPM activities for accreditation, audits, monitoring, and other external reviews.
• Develop and provide training, technical assistance, and consultation related to risk management principles and tools.

Supervision and Leadership

• Provide supervision, coaching, and direction to assigned Risk Management Analysts/Specialists.
• Establish priorities and distribute risk-related reviews and projects based on organizational needs.
• Develop staff expertise in risk assessment, investigation, data analysis, root cause analysis, and quality improvement methodologies.

Required Qualifications:

• Bachelor's degree, in  social services, behaviorah health, quality management, risk managment or other human services related field.
• Three (3) years of progressively responsible experience in risk management, quality improvement, compliance, program operations, child welfare, behavioral health, healthcare, or a related field.

Preferred Qualifications:

• Supervisory or leadership experience preferred.
• Experience conducting investigations, risk assessments, root cause analyses, or quality improvement reviews strongly preferred.
• Experience within child welfare, social services, behavioral health, or another highly regulated human-services environment preferred.
• Experience with accreditation, regulatory, or contractual compliance preferred.

Knowledge, Skills, and Abilities:

• Strong knowledge of risk management, quality improvement, compliance, or related organizational oversight practices.
• Ability to objectively review complex situations and distinguish facts, assumptions, contributing factors, and root causes.
• Strong analytical and critical-thinking skills.
• Ability to analyze quantitative and qualitative information and communicate meaningful trends.
• Demonstrated ability to facilitate difficult or sensitive discussions in a neutral and collaborative manner.
• Strong written communication and report-writing skills.
• Ability to translate findings into practical and sustainable recommendations.
• Strong organizational and project-management skills.
• Ability to work collaboratively across departments and organizational levels.
• Ability to balance multiple priorities and determine when concerns require escalation.
• Working knowledge of continuous quality improvement methodologies, including PDSA, Root Cause Analysis, Five Whys, and process mapping.
• Ability to develop dashboards, tracking tools, and management reports.
• Ability to maintain confidentiality and exercise sound professional judgment.

Work Conditions:

• Environment: Office
• Work Schedule: Monday – Friday during standard business hours.
• Travel: Occasional

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.