Raphael & Associates is a globally recognized third-party claims administrator and independent claims adjusting firm, known for delivering exceptional service. We understand the importance of staying agile in a dynamic market and pride ourselves on tailoring our solutions to meet the unique needs of each client. While the work we do as a claims organization is complex, our mission is clear: to deliver outstanding service, attract and retain top-tier professionals, and leverage industry-leading technology to drive results.

Join Our Team
As a leader in the industry, we offer dynamic and rewarding career opportunities for individuals who are driven to make an impact. Our culture is built on collaboration, innovation, and a shared commitment to excellence. We value professionals who bring creativity, vision, and a proactive, results-oriented mindset.
We are seeking experienced, motivated, and forward-thinking individuals to join our team and contribute to our continued success.

The Opportunity
The Human Resources Business Partner (HRBP) serves as a strategic partner to leaders and employees, providing guidance and support across the full employee lifecycle. This role is responsible for strengthening employee engagement, supporting organizational effectiveness, and ensuring consistent and effective HR practices. The ideal candidate will have strong experience in employee onboarding, offboarding, exit interview strategies, employee relations, performance management, and HR process improvement. This individual will work closely with leadership and managers to identify workforce needs, resolve employee issues, improve the employee experience, and support the organization’s overall people strategy.

HR Business Partnership

Partner with leaders and managers to understand business objectives and develop HR strategies that support organizational goals.
Provide guidance and coaching on employee relations, performance management, workplace concerns, and HR policies.
Serve as a trusted resource to employees and leadership, fostering a positive, professional, and inclusive workplace.
Analyze workforce trends and recommend solutions to improve engagement, retention, productivity, and organizational effectiveness.
Support organizational changes, restructurings, and other workforce initiatives.

Employee Onboarding & Integration

Own and continuously improve the employee onboarding experience from offer acceptance through successful integration into the organization.
Partner with hiring managers and internal departments to ensure new hires have the resources, information, systems access, and support needed for a successful start.
Develop and maintain onboarding processes, checklists, communications, and orientation materials.
Evaluate onboarding effectiveness through employee and manager feedback and implement improvements as needed.
Partner with leaders to establish effective 30/60/90-day onboarding plans and milestones.

Employee Offboarding & Exit Interview Strategy

Develop and manage a consistent and professional employee offboarding process.
Conduct or oversee exit interviews to obtain meaningful feedback regarding the employee experience.
Develop exit interview strategies to identify trends related to turnover, leadership, compensation, culture, career development, workload, and other retention factors.
Analyze exit interview results and turnover data to identify opportunities for organizational improvement.
Provide leadership with regular reporting and actionable recommendations based on employee feedback and identified trends.
Maintain confidentiality while appropriately escalating significant concerns or recurring organizational issues.
Partner with leadership to develop retention strategies based on employee feedback and turnover trends.

Employee Relations

Manage and investigate employee relations matters while ensuring fairness, consistency, and compliance with company policies and applicable employment laws.
Coach managers through performance concerns, disciplinary matters, conflict resolution, and other challenging employee situations.
Assist with workplace investigations, documentation, and resolution of employee concerns.
Promote consistent application of HR policies and practices across the organization.

Performance Management & Employee Development

Support performance management processes, including goal setting, performance reviews, coaching, and performance improvement plans.
Partner with managers to identify employee development, career progression, and succession planning opportunities.
Support programs that strengthen employee development, engagement, and retention.
Help leaders build high-performing teams through effective feedback, development, and accountability.

HR Programs & Process Improvement

Evaluate and improve HR processes to increase efficiency, consistency, and the overall employee experience.
Develop and implement HR programs that support organizational effectiveness, employee engagement, and retention.
Maintain accurate employee records and HR documentation.
Utilize HR metrics and reporting to support data-driven decision-making and identify areas for improvement.
Partner with HR leadership on special projects and organizational initiatives.

Compliance

Maintain current knowledge of federal, state, and local employment laws and regulations.
Ensure HR practices and processes are consistently applied, documented, and compliant with applicable requirements.
Partner with HR leadership and internal resources on compliance-related matters.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
5+ years of progressive HR experience, preferably in an HR Business Partner or similar role.
Demonstrated experience partnering with managers and leaders to address organizational and employee needs.
Strong experience managing employee onboarding and offboarding processes.
Proven experience developing or managing exit interview programs and analyzing employee feedback.
Strong employee relations and conflict-resolution experience.
Experience with performance management, employee engagement, and retention initiatives.
Strong knowledge of HR policies, practices, and employment regulations.
Excellent communication, interpersonal, organizational, and problem-solving skills.
Ability to handle sensitive and confidential information with discretion.
Strong analytical skills with the ability to translate HR data and employee feedback into actionable recommendations.
Proficiency with Microsoft Office and HRIS systems.
SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
Experience developing and implementing employee lifecycle programs.
Experience using HR metrics, engagement surveys, turnover data, and exit interview results to identify organizational trends and opportunities.
Experience working in a fast-paced, growing, or multi-location organization.
Experience partnering with senior leadership on workforce strategy and organizational development.

Benefits and Perks
We are an organization that values and recognizes the contributions of our team members. We offer a competitive compensation and benefits package commensurate with experience, including base salary, performance-based incentives, paid time off, comprehensive medical, dental, vision, and life insurance, as well as a 401(k) plan with company matching.

Raphael & Associates is an Equal Opportunity Employer. We are committed to building an equitable, collaborative and diverse workforce throughout our organization by providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, terminations, promoting, transferring, compensation, benefits, training, leave of absence, and other terms, conditions, and benefits of employment.

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About the company

Raphael & Associates is a third-party claims administrator and independent claims adjusting firm with an international reach. It handles claims processing on behalf of clients by investigating, evaluating, and settling claims through a team of experienced professionals, supported by industry-standard technology. Its services are tailored to each client’s needs, ensuring a customized approach to claims handling across markets. Unlike many competitors, it emphasizes reliable service, a high-caliber staff, and the use of the best technology to streamline workflows and improve outcomes. The company’s goal is to provide outstanding service, retain extraordinary professionals, and use top technology to meet the demands of a dynamic market.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Rutherford, New Jersey

Founded

1978

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Simplify's Take

What believers are saying

Namba's Hudson, Chubb, Zurich, and AIG background upgrades operational credibility immediately.
The company markets customized, data-driven solutions, matching insurer demand for outsourced claims efficiency.
LinkedIn listed 201-500 employees in September 2026, indicating continued platform scale.

What critics are saying

A catastrophic claims error triggers E&O losses and client churn within one renewal cycle.
Labor-intensive adjusting depends on scarce senior talent across New Jersey, Florida, Michigan, and California.
One enterprise breach or service failure destroys trust and ends national insurer contracts.

What makes Raphael and Associates unique

Founded in 1978, Raphael & Associates spans 50 years of claims handling.
It combines third-party administration and independent adjusting across all 50 states.
Blake Namba's April 2026 hiring deepens complex litigation and regulatory claims expertise.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match

Company News

PR Newswire

Apr 6th, 2026

Raphael & Associates appoints Blake namba as Chief Claims Officer.

Raphael & Associates appoints Blake namba as Chief Claims Officer. Raphael & Associates Apr 06, 2026, 08:45 ET Raphael & Associates today announced the appointment of Blake M. Namba as Chief Claims Officer, further strengthening its senior leadership team and supporting its continued growth and strengthening its position as a leading national third-party claims administration and independent adjusting firm. RUTHERFORD, N.J., April 6, 2026 /PRNewswire-PRWeb/ - Raphael & Associates today announced the appointment of Blake M. Namba as Chief Claims Officer, further strengthening its senior leadership team and supporting its continued growth and strengthening its position as a leading national third-party claims administration and independent adjusting firm. Mr. Namba brings more than 25 years of executive leadership experience across complex insurance claims, litigation management, and claims operations. He joins the firm from Hudson Insurance Group, where he served as Head of Claims, and has held senior leadership roles at Chubb, W.R. Berkley, Zurich North America, and AIG, leading large-scale claims organizations and managing high-severity, complex liability portfolios. "We are very pleased to welcome Blake to Raphael & Associates," said Justin Raphael, Chief Executive Officer. "This appointment reflects our continued investment in building a best-in-class national claims organization. Blake's experience, judgment, and leadership will be instrumental as we continue to evolve our platform while maintaining the high level of service, responsiveness, and client partnership that defines our firm." As Chief Claims Officer, Mr. Namba will oversee the firm's claims organization, including operational strategy, complex loss management, litigation oversight, regulatory readiness, and service delivery. He will play a key role in advancing the firm's capabilities and ensuring the continued delivery of highly customized, data-driven solutions. "Raphael & Associates has built a strong reputation for service, expertise, and innovation in claims administration," said Mr. Namba. "What stands out is the firm's ability to combine scale with a highly personalized, responsive approach to client service. I am excited to join the firm and help further strengthen and extend those capabilities." About Raphael & Associates Raphael & Associates has been an industry leader and pioneer in third party administration for almost 50 years, partnering with clients to provide advanced, streamlined claims administration. The firm is known for its client-first model, combining dedicated service teams, deep technical expertise, and a nimble, entrepreneurial approach that enables it to adapt quickly to client needs while delivering consistent, high-quality outcomes. Through constant innovation and deep commitment to providing best-in-class service, its firm has earned the trust of national and global insurers, captives, program managers, brokers, and self-insured enterprises. Media Contact SOURCE Raphael & Associates

Raphael and Associates

HR Business Partner

About the job