Client Service Representative

Job Description

Join our dynamic startup, recently named among the “Fast 50”- fastest growing private companies in Massachusetts by the Boston Business Journal. This entry-level position services our client’s payroll and data management needs, and resolves payroll discrepancies, while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred, but not required. Training is provided.

Key Responsibilities:

• Review and process payroll across multiple states.
  
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
  
• Update and maintain CRM system.
  
• Initiate ongoing client enrollment, education and onboarding.
  
• Effectively handle in-bound calls in a timely and friendly manner.
  
• Maintain confidentiality and acting with integrity while handling sensitive information.
  
• Perform other duties as assigned.
  

Qualifications:

• Ability to work with web-based applications.
  
• Excellent organizational and time management skills.
  
• Articulate communicator in a variety of settings.
  
• Extraordinary attitude with client service orientation.
  
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
  
• Act with professionalism and urgency.
  
• Operate a 10-key with speed and accuracy.
  
• Knowledge of bookkeeping or payroll functions helpful.
  
• Payroll Certification (FPC or CPP) a plus.
  
• Associate’s degree or equivalent.

Qualifications

Additional Information

ConnectPay offers a salary commensurate with experience, a competitive benefits package to full-time employees, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. EOE.