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Virginia Department of Social Services

Human services for Virginians

Human Services Assistant 3

Full-TimeUpdated on 10/23/2026
$28.5k
Mid
Emporia, VA, USA
In Person
Social & Community ServicesCase Management & Advocacy

About the job

Requirements
  • High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, social or behavioral sciences, business, or a related field, and relevant work experience in public administrative support work, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
  • Knowledge of customer and personal service principles and processes, including customer needs assessment, service quality standards, and customer satisfaction evaluation.
  • Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
  • Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheets, managing files and records, and office procedures and terminology.
  • Working knowledge of human behavior and performance, individual differences in ability, personality, and interests, learning and motivation, mathematics, research methods, assigned program eligibility requirements, and available community resources.
  • Some knowledge of laws, regulations, requirements, and policies of local, state, and federal social, assistance, and housing programs.
  • Skill in operating automated office equipment, including calculators and fax/copiers, and using computer-driven word processing, spreadsheet, graphics, and file maintenance programs.
  • Ability to communicate effectively with program participants; plan, organize, and prioritize own work schedule; and establish and maintain working relationships with clients, professionals, coworkers, and the public to exchange ideas and coordinate activities.
  • Ability to accept direction and follow established procedures, counsel others, and organize and post-date information from records, reports, and other sources using the appropriate format.
  • Ability to use interpersonal skills, including conflict resolution, when working with clients, professionals, and employees.
  • Ability to create forms, charts, and graphs; perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
  • Ability to make screening decisions based on specific criteria; read and interpret documents such as safety rules, operating and maintenance instructions, and manuals; and conduct effective face-to-face and telephone interviews.
Responsibilities
  • Screen clients for benefits and services; interview clients and explain programs, services, policies, and procedures; assist clients with applications; evaluate and approve agency providers; research information; and serve as the initial point of contact for applicants.
  • Interview applicants for benefits and service programs, provide information about programs, benefits, general eligibility requirements, policies, and procedures, assist with applications, and perform initial application screening.
  • Provide information to clients seeking services and make direct referrals; research databases to obtain or verify information needed to process applications; maintain logs of received client documentation; schedule and coordinate appointments with benefit, employment, or services staff; contact clients for requested information; and answer routine questions in person, by email, or by telephone.
  • Analyze needs, coordinate resources to support families and clients, and generate payments for services when appropriate.
  • For Adult Services/Adult Protective Services, independently manage provider program requirements; interview clients and assess emergency needs; manage the voucher system and prepare vouchers for ongoing expenditures; facilitate adult placements in Adult Living Facilities; prepare complex statistical reports; verify hours and timesheet accuracy for in-home providers; review expenditures and research operational cost effectiveness; and prepare, process, and reconcile budgets for adult programs.
  • For Benefit Programs, attend and testify at administrative hearings, prepare periodic and special statistical reports, and assist with orientation and training of new staff.
  • For Foster Care, conduct adoption searches through court records, libraries, agency files, the internet, and city directories, and make initial contact when a match is found; assist with subsidy billings and payments; prepare financial and statistical forms, reports, case documentation, and court reports; assist with supervised visitation; and coordinate special event programs and unit events.
  • For Employment Services, help participants write resumes; follow up on referrals to ancillary agencies in person and in writing; debrief participants dismissed from Work Net classes; locate resources for interview clothing and help participants make appropriate clothing choices; and take participants on educational and career exploration field trips.

About the company

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Virginia Department of Social Services

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Virginia Department of Social Services is the state agency that designs and administers human-service programs for people and families across Virginia. Its responsibilities include food and energy assistance, foster care and adoption, child support, licensing, and abuse and neglect prevention. The department works with local social-services agencies and community partners to deliver benefits, protection, and family support. The agency spans benefits administration, protection, family services, regulation, and statewide oversight while providing policy, systems, funding, training, and operational support to Virginia’s locally administered social-services network.

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