Client Care Liaison - Oncology

 

Client Care Liaison, Oncology
Location: Waukesha, WI
Schedule: First Shift  | 9am-5pm  | Mon-Fri  | No Weekends! | Some holidays will be required
Compensation: $19-25/hr+, Dependent on Experience 

Why Join Wisconsin Veterinary Referral Center in Waukesha?
WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Specialty Hospital where every team member plays a vital role in delivering exceptional patient care. As part of our collaborative, fast-paced team, you'll work alongside board-certified specialists, emergency clinicians, and experienced veterinary professionals who are committed to mentorship, teamwork, and continuous learning. Our brand-new, state-of-the-art facility provides the tools and resources you need to succeed, while our supportive culture encourages professional growth, celebrates every contribution, and empowers you to make a meaningful difference for pets and the families who love them every day.

This position allows you to continue using your veterinary knowledge and compassion — without the physical demands of lifting patients, working on the floor, or long clinical shifts. If you love the veterinary field but are looking for a position that’s less physically demanding and more client-focused, this may be the perfect next step in your career! 

In your day-to-day, you will:

• Collaborate with Veterinarians: Work with the department and Veterinarians to maximize department schedule efficiency.
• Communication: Accurately receive, relay, and distribute phone, fax, voice mails and email messages, ensuring prompt responses and follow-ups.
• Client Interaction: Follow up with clients on their current pets condition at home and provide updates to Veterinarian to determine proper course of treatments.
• Estimate & Financial Coordination: Confirm that financial estimates have been signed and deposits completed prior to the appointment date.
• Patient Information: Support the department by requesting and obtaining medical records prior to appointments, ensuring that all patient information needed is obtained. Communicating with department to relay when medical records have been received.
• Prescription Support: Assist with prescription fulfillment and coordinate patient releases in collaboration with the technician team.
• Follow-Up Care: Answer client calls, provide aftercare instructions, and explain follow-up care and medications.
• Team Support: Work closely with the Client Service Specialists to ensure a seamless experience for clients.

What You Bring:

• High school diploma or equivalent. 
• Minimum of 2 years of experience as a veterinary technician or a skilled veterinary assistant. 
• Confident and professional demeanor, with the ability to remain composed in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills, including the ability to effectively explain medical information, medications, and home-care instructions to clients.
• Strong client service skills with a passion for helping others and building positive relationships with clients and colleagues.
• Comfortable managing multiple priorities, staying organized, and taking initiative.
• Ability to work independently while collaborating effectively as part of a team.
• Ability to safely handle pets and assist with restraint when necessary.
• Proficient with computers and basic keyboarding skills.
• Knowledge of veterinary medical terminology, medication handling, lab sample management, prescriptions, and aftercare instructions preferred.
• Previous experience with client communication, including answering phones and interacting with clients in person.
• Ability to stand and walk for the duration of the shift.
• Fluent English skills (speaking and reading) are required; fluency in additional languages is a plus.

Perks & Benefits: 

• Free VetBloom access (RACE-approved CE)
• Veterinary Technician Education Sponsorships + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life Insurance and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program
• Paid Time Off
• Uniform Allowance
• Veterinary Service Benefits
• Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career    
• Referral Bonuses 
• Being a part of a team of elite professionals who prioritize the needs of their patients 

Surrounding Areas
WVRC Waukesha is within commuting distance of many veterinary professionals throughout Waukesha County and the greater Milwaukee area, including: 

• Pewaukee
• Brookfield
• Hartland
• Wauwatosa
• Mukwonago
• West Allis
• Oconomowoc
• Milwaukee

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest 
level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, 
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, 
veteran status or any other basis covered by appropriate law. All employment is decided based on 
qualifications, competence, merit, and business need.
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