OSI Digital

Delivers data-driven digital transformation solutions

Salesforce Business Analyst

Business AnalysisPosted on Nov 11

Full-timeVancouver, BC, CanadaNo salary listedRemote

About the Job

Requirements

At least 5 years of experience with Sales Cloud and Service Cloud, including at least 1 year with an enterprise client.
Demonstrated proficiency with end-to-end Sales Cloud and Service Cloud solutions.
Strong listening and reading skills to understand customer requirements and pain points.
Ability to influence teams without direct authority, particularly senior management.
Ability to visualize, analyze, communicate, and solve complex problems, and make disciplined decisions using available information.
Ability to take ownership of problems and proactively document them, ensuring stories continue to meet business requirements and align with team vision, mission, objectives, and strategy.
Strong verbal and written communication skills, with ability to deliver projects in a fast-paced, multidisciplinary technology environment; proactive call setup, note taking, and sharing meeting notes with attendees.
Working knowledge and experience of agile processes.
Bachelor’s degree or equivalent in computer science and information technology.
Ability to work with business stakeholders and the development team and proactively set up and lead stakeholder meetings.

Responsibilities

Define and ensure story acceptance criteria are met; answer developers’ questions about features; help project managers clarify and document questions; act as Scrum Master in sprints as capacity allows; and assist quality assurance with manual testing when needed.
Work closely with business owners to identify and understand business needs, translating them into effective stories aligned with functionality, the technology roadmap, and the team’s strategic direction.
Elicit current-state pain points and identify gaps in Sales Cloud and Service Cloud best practices; document a future-state system with the delivery team, obtain approval, and decompose it into user stories.
Create iterative solution prototypes as needed to demonstrate proposals and ensure business alignment.
Recommend and participate in the design and implementation of standards, tools, and methodologies.
Assist with project scoping and effort estimates.
Deliver full-lifecycle Sales Cloud and Service Cloud implementations, applying an understanding of lead-to-cash and business processes.
Own story delivery and achieve milestones.
Work with other business analysts to provide an end-to-end high-level user flow.

Desired Qualifications

Knowledge of Jira and Confluence.

Role: Salesforce Business Analyst
Type: FT
Location: Vancouver, BC Canada- Remote

Roles and Responsibilities:

Make sure that the Story acceptance criteria is defined and met, solving questions from developers about features, helping PMs clarify questions and documenting, acting as Scrum Masters in sprints, depending on capacity, jumping in to help QA with Manual testing.

Excellent knowledge of Salesforce configuration

Works closely with business owners to identify / understand business needs and translates these into effective stories that are aligned with the functionality and technology roadmap and strategic direction of the team.

The BA will elicit current state pain points and uncover gaps in Sales Cloud/Service cloud best practices.  From the session output, the BA will work with their delivery team to document a future state system and be responsible for its approval and decomposition into user stories.

Creates iterative prototypes of solutions as required to demonstrate and ensure business alignment with proposals
Recommends and participates in the design and implementation of standards, tools, and methodologies

Assists with project scoping and effort estimations
Demonstrated experience with full life cycle implementations of Sales Cloud/ Service cloud solutions, deep understanding of lead to cash and business processes.

Responsible for story deliveries and achieving milestones

Requirements:

Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client.

Proficient with end-to-end Sales cloud, service cloud

Enthusiastic, professional, and confident personality, with a focus on customer success.

Excellent listening & reading skills to fully understand the customer requirements and pain points.
Demonstrable ability to effectively exert influence across teams without direct authority and especially towards senior management
Must be able to visualize, analyze, communicate, and solve complex problems, and make disciplined decisions based on available information
Takes ownership of problems and proactively document them, ensuring that stories continue to meet business requirements and aligns with the vision, mission, objectives, strategy of the team

Strong verbal and written communication skills with proven ability to deliver projects within a fast paced, multi-disciplined technology environment. Proactive in setting up calls and ability to take notes from meetings and share it with attendees.
Working knowledge and experience of agile processes
Bachelor’s degree or equivalent in computer science and information technology
Strong leader & team player, able to get along with Business Stakeholders and the Dev Team alike. Proactively setup meetings with business stakeholders and lead them.
Work with other BAs to provide an end-to-end high-level user flow.

Knowledge of JIRA / Confluence preferred.

About the Company

OSI Digital

Delivers data-driven digital transformation solutions

OSI Digital provides business and technology solutions that help organizations improve performance by turning data into actionable insights. It designs, develops, and implements new systems and services, and also manages and enhances existing platforms, covering data capture, security, integration, analysis, and optimization across the data lifecycle. The company differentiates itself with a global footprint and a large offshore delivery center in Hyderabad, plus partnerships with top tech providers like Tableau, Salesforce, Oracle, Microsoft, AWS, Dell Boomi, and Red Hat to deliver integrated solutions across multiple industries. Its goal is to accelerate digital transformation for clients—from startups to Fortune 500 companies—by delivering data-driven capabilities that improve outcomes.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Los Angeles, CA
Founded: 1993

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