CRM Platform Lead

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Job Title CRM Platform Lead

Location Remote

Time Zone US Time Zones (EST–PST)

Role Overview
We are looking for a Salesforce Platform Lead to drive the strategy, architecture, and hands-on delivery of our Salesforce environment. This is a senior individual contributor role for someone who has owned complex multi-cloud ecosystems, led enterprise implementations end-to-end, and is equally comfortable in a boardroom conversation as they are in a setup menu. If you need to be told what to do next, this is not the role for you — we want someone who sees gaps before they become problems.

Key Responsibilities

• Take end-to-end ownership of Salesforce platform architecture, configuration, and ongoing optimisation

• Design and deliver solutions across multiple clouds including Data Cloud, Marketing Cloud, Agentforce, Service Cloud, and/or Voice

• Lead large-scale CRM implementations, ensuring delivery is on time, on scope, and built to scale

• Act as the primary Salesforce point of contact for internal stakeholders and cross-functional teams

• Drive automation, workflow design, and integration architecture across business units

• Ensure data integrity, platform security, and compliance with internal IT and MDM policies

• Champion Salesforce best practices and maintain up-to-date documentation and change management records

• Proactively identify platform gaps and propose solutions before issues escalate

Required Qualifications

• 5+ years of hands-on Salesforce experience in enterprise or mid-to-large scale business environments

• Multi-cloud expertise across at least 2–3 of: Data Cloud, Marketing Cloud, Agentforce, Service Cloud, Voice

• Track record of successfully delivering large, complex Salesforce implementations — not just maintenance or small-business support

• Proven ability to self-direct, prioritise, and deliver outcomes without micromanagement

• Salesforce Administrator certification required; platform-specific certifications a strong plus

• Clear, professional communication skills — written and verbal — with the ability to manage stakeholder expectations at all levels

• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.

Preferred Qualifications

• MDM/endpoint compliance awareness and familiarity with IT security frameworks

• Experience operating within environments with strict data governance or compliance requirements

• Exposure to Salesforce CPQ, Revenue Cloud, or Experience Cloud

• Prior experience in a platform lead, senior admin, or Salesforce architect capacity

Tools & Technology

• Salesforce (Data Cloud, Marketing Cloud, Agentforce, Service Cloud, Voice)

• Salesforce Flow, automation tools, and declarative development

• Google Workspace

• Slack, Zoom, and remote collaboration platforms

• MDM/endpoint security tools (preferred)

Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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