Event Staff Student Assistant

OVERVIEW

Job Title: Event Staff Student AssistantLocation: St. PaulPay Rate: $18.00

Department: Athletics / Event OperationsReports To: Associate Director of Athletic Events and Operations 

Position Summary

The Event Staff Student Assistant supports the successful execution of intercollegiate athletic contests and special events hosted by the Athletic Department. This position assists with game day and event operations for Men’s Basketball, Men’s Hockey, commencement ceremonies, and other athletic and campus events. The role requires strong customer service skills, attention to detail, professionalism, and the ability to work in a fast-paced environment.

Student Assistants play a vital role in creating a safe, organized, and engaging experience for student-athletes, coaches, officials, fans, and campus guests.

Essential Functions

Event & Game Day Operations

• Assist with pre-event setup and post-event breakdown of venues, including courts, ice surfaces, staging, tables, signage, and equipment

• Support operations for Men’s Basketball, Men’s Hockey, graduations, and other athletic competitions and special events

• Set up scorer’s tables, media areas, hospitality spaces, and credential stations

• Ensure venue readiness in accordance with conference and NCAA regulations

• Assist with locker room preparation and team arrival logistics

Guest Services & Crowd Management

• Provide exceptional customer service to fans, participants, and guests

• Serve as usher, ticket scanner, credential checker, or access control staff as assigned

• Assist with crowd flow, seating guidance, and ADA accommodations

• Address guest concerns professionally and escalate issues when necessary

Event Support & Administration

• Distribute credentials and event materials to staff, media, and teams

• Assist with visiting team needs and game officials' logistics

• Support in-game promotions and special presentations as directed

• Maintain communication via radio or assigned communication systems

• Follow all safety protocols and emergency procedures

Compliance & Professionalism

• Adhere to NCAA, conference, and university policies and procedures

• Represent the Athletic Department in a professional manner at all times

• Maintain confidentiality of sensitive information

QUALIFICATIONS

Minimum Qualifications

• Currently enrolled student in good academic standing

• Ability to work evenings, weekends, holidays, and extended hours as required by event schedules

• Strong interpersonal and customer service skills

• Ability to lift up to 25–50 pounds and stand for extended periods

• Ability to work both independently and as part of a team

Preferred Qualifications

• Interest in sports management, event operations, facility management, or athletic administration

• Previous experience in event operations, customer service, or athletics

• Strong organizational and communication skills

• Ability to remain calm and professional in high-pressure environments

ELIGIBILITY

To be eligible for student employment, St. Thomas students must be degree seeking at the undergraduate, graduate and doctoral levels. Students must be actively enrolled at least part-time in courses for credit. For further information on eligibility please see the Student Employee Toolkit on One StThomas. 

The University of St. Thomas is an Equal Opportunity Employer, including disability and protected veteran status.