Full-Time

Senior Engineer

Customer Support

Updated on 5/17/2024

ServiceRocket

ServiceRocket

201-500 employees

Provides tech-enabled software adoption services

Consulting

Compensation Overview

$66,997 - $143,454Annually

+ Base Pay + Company-wide Bonus Plan + Allowances for Technology + Education Allowance + Wellness Allowance + Stock Options + Generous Monthly Fixed Allowances

Senior

Remote in USA

Required Skills
Communications
Requirements
  • Minimum of five years of relevant experience in customer/technical support or similar roles
  • Expert in handling API and complex technical issues
  • Strong experience with CRM platforms and using a variety of tools and software
  • Problem-solving skills
  • Excellent communication skills with a C1 rating or higher for non-English native speakers
  • Ability to work independently in remote settings
  • Accountability
Responsibilities
  • Provide exceptional support to customers with support tickets
  • Troubleshoot complex and high-stakes queries
  • Respond to urgent inquiries in real-time through chat conversations
  • Identify knowledge gaps, suggest enhancements, and document solutions
  • Continuous upskilling and improvement of product knowledge
  • Maintain close communication with Account Managers
  • Assess and understand evolving customer needs
  • Collaborate with the team to troubleshoot issues

ServiceRocket specializes in tech-enabled services, including cloud migration, licensing, training, managed services, consulting, and app integration for platforms like Atlassian and NetSuite. By focusing on simplifying cloud migration and enhancing software platform value, the company leads in fostering user productivity and effective software utilization. This focus makes it an excellent workplace for professionals aiming to advance in tech-centric careers, especially in a collaborative and support-driven environment.

Company Stage

Seed

Total Funding

$270K

Headquarters

Palo Alto, California

Founded

2001

Growth & Insights
Headcount

6 month growth

-9%

1 year growth

-17%

2 year growth

-16%