P

Pennylane

Unified financial operating system for SMEs

Steuerfachangestellte

Customer SuccessConfirmed live in the last 24 hours
Full-timeRemote

About the Job

Requirements

  • Two to five years of professional experience in accounting, account management, or a similar customer-facing role; experience in an accounting firm, SaaS, or fintech is ideal.
  • Completed vocational training as a tax clerk, tax specialist, or tax advisor, or university studies in finance.
  • A deep understanding of the financial, invoicing, and accounting needs of businesses and/or tax advisors.
  • Strong communication skills, empathy, and the ability to explain complex topics simply.
  • A proactive, solution-oriented approach and readiness to shape processes from the ground up in an early-stage team.
  • Willingness to travel to the Paris headquarters for onboarding and to visit customers in Germany approximately once a month.
  • Business-fluent German at C2 level or native proficiency, and fluent English for collaboration with the international team.
  • English proficiency, assessed according to the department applied to.
  • Ability to work in a changing environment, collaborate with teams and stakeholders, and prioritize daily tasks according to business needs.

Responsibilities

  • Lead the full onboarding of new business and tax-advisory customers onto the Pennylane platform so they quickly realize the solution's value.
  • Serve as the primary contact for existing customers, build trusted relationships, identify upsell opportunities, and help customers use Pennylane to achieve their business goals.
  • Conduct regular health checks and reviews to maximize customer satisfaction and retention and prevent churn.
  • Work closely with the German sales team and management to optimize processes, provide feedback on product requirements, and contribute to Pennylane's strategic growth in Germany.
  • Develop expertise in Germany's finance and accounting landscape and share that knowledge with customers.

Desired Qualifications

  • Experience in an accounting-firm environment or, alternatively, in SaaS or fintech.

About the Company

Pennylane

Unified financial operating system for SMEs

Pennylane offers a European financial operating system for SMEs and their accountants, bundling invoicing, payments, cash management, bookkeeping, and tax filings in one collaborative platform. It syncs data across modules and adds German localization, e-invoicing infrastructure, and AI-powered copilots to assist accountants. The platform differentiates itself with native European localization and integrated tax/compliance workflows for accountants and firms. Its goal is to become the standard end-to-end financial ops stack for Europe’s SMEs and their accounting partners.

Company size
1,001-5,000
Company stage
Series E
Total funding
$443.9M
Headquarters
Paris, France
Founded
2020

Recently Posted Jobs

Explore more opportunities at Pennylane

See more jobs