At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn.
We are a remote friendly, global team, but provide the option of working in-office in New York City, Sioux Falls, Porto, Lisbon, and Singapore. For our colleagues not located near our beautiful offices, we encourage and sponsor quarterly in-person collaboration days to work together and further deepen our Village.
As a Member of Client Experience, you are responsible for delivering unparalleled white glove service to our institutional clients throughout the onboarding process and on-going account management activities. In this role, you are responsible for ensuring an excellent onboarding experience and providing attentive care to our clients by responding to their inquiries in a timely and thoughtful manner and managing their transactions in a risk conscious way. You will become intimately familiar with the operations of our clients and their use of our platform and will anticipate their needs and serve as an advocate for them internally. You will support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.
We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Member of Client Operations role:
Technical Skills:
- Develop professional expertise and increase technical knowledge with guidance from more experienced team members.
- Apply concepts, knowledge and implement Anchorage Digital’s policies and procedures to resolve a variety of issues
Complexity and Impact of Work:
- Apply judgment in selecting methods and techniques for obtaining solutions with limited information, and evaluate the right course of action.
- Work autonomously, define priorities under broad direction and apply problem solving skills. Work review is only required at critical points.
- Be the direct responsible for the entire lifecycle of projects, process or task, including planning and design, execution, and deployment.
- Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Be able to succeed with little instruction on day-to-day work and general instructions on new assignments.
- Help grow the team and participate in the hiring process by submitting referrals, conducting interviews, meeting candidates, attending recruiting events or presenting externally.
Organizational Knowledge:
- Be aware of the strategy of Anchorage Digital and contribute when defining the planning and goals of the team.
- Understand how the company’s priorities relate to their own area of work, and clearly communicates the ‘why’ behind the work.
Communication and Influence:
- Listen and interact properly with other team members, clearly communicate the status of work and proactively share information that impacts other colleagues, and team managers or leads.
- Contribute actively to team activities and be a team player.
- Build productive internal and external working relationships.
You may be a fit for this role if you have:
- General understanding of anti-money laundering concepts, and why they’re important
- Basic knowledge of institutional client onboarding, lifecycles, and structures
- Basic knowledge of crypto, but strong desire to improve knowledge
- The capability to operate in a fast-paced environment with autonomy
- The ability to face off directly with clients and internal stakeholders to reach resolution
- The ability to work collaboratively with Sales & RMs throughout the client lifecycle
- Experience working with customers to address and resolve questions or challenges
Although not a requirement, bonus points if:
- Experience in traditional financial services industry
- Found enjoyment being part of a team
- Capabilities of operating in a fast-paced environment with autonomy
- You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)
Compensation at Anchorage Digital:
- Compensation at Anchorage Digital is market-driven and data-informed. All full-time employees receive a market-leading salary, meaningful equity, and a generous perks and benefits package.
- Compensation Range: $63,000 - $96,000/yr - this salary range may be inclusive of multiple regional locations and job grades. This compensation range will be narrowed during the interview process based on skills, abilities, and experience required. ****We partner with third party firms annually to verify equity, cash, benefits, and perks benchmarks. For sales and business development roles, the range provided is the On Target Earnings (“OTE”) which is inclusive of base salary + sales commissions/bonuses targets for the position.
- Benefits: Anchorage Digital is proud to provide market-leading benefits and perks to our employees. We are only 1% of companies who offer 100% health, dental, and vision coverage for you and your dependents. This means no monthly out-of-pocket premiums for you or your family. We offer a wide range of benefits to our employees globally.
- You can learn more about our culture and perks and benefits here.
About Anchorage Digital: Who we are
The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.
Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.
Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our
privacy policy notices here.
