Food and Beverage Supervisor

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

Trilith Guesthouse in Fayetteville, Georgia is a gathering place for artists, storytellers, and makers, surrounded by creativity and the nearby Trilith Studios, one of the largest purpose-built movie studios in North America. Featuring sophisticated accommodations, over 17,000 square feet of meeting space, a
chef-driven restaurant, and a European-inspired rooftop bar and lounge, Trilith Guesthouse embraces all who seek to continue the timeless tradition of storytelling, promising an immersive experience like no
other.

Overview of the role

The Food and Beverage Supervisor oversees the daily operations of food and beverage services to ensure high-quality service, customer satisfaction, and compliance with health and safety regulations. This role involves supervising staff, managing inventory, assisting with banquet operations, and

supporting the implementation of service standards and operational procedures. The Supervisor works closely with the Food and Beverage Manager, Assistant F&B Manager(s) and kitchen staff to ensure

seamless coordination between front-of-house and back-of-house operations, while also handling guest concerns, training team members, and maintaining a positive and professional work environment.

What you have

• Education & Experience
• High School diploma, GED or higher required
• 5 or more years of Front-of-House restaurant experience required
• Servsafe and TIPS training or ability to obtain within 90 days of employment required
• Open Table and POS system experience preferred
• Previous hospitality experience, fine dining and wine knowledge preferred
• Excellent customer service and cash handling skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. computer, POS, etc..

What you’ll do

• Oversee daily restaurant operations from guest arrival to departure, ensuring exceptional
• service and positive guest retention
• Use proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.
• Assist the Restaurant Manager with any functions within the restaurant or banquet area
• Responsible for daily function of the restaurant operation to include the bars
• Open and close shifts in accordance with the managers’ checklist
• Ensure team is in proper uniform / approved attire
• Rotate stations fairly
• Solve issues such as call out or any other daily issue that should arise with team members
• Conduct table touches during meal periods to gather guest feedback on service and food
• quality, using insights to improve overall guest experience
• Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an
• attentive, courteous, and efficient manner including follow-up to ensure guest satisfaction
• Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
• Ensure guest privacy and security by following hotel procedures
• Attempt to limit problems and liability related to customers' drinking by following TIPS practices
• Ensure team members are aware of all applicable laws regarding alcoholic beverages
• Monitor beverage staff to ensure proper portion control and maintain low beverage cost
• Follow Servsafe sanitary compliance throughout all areas and TIPS recommendations for serving alcohol responsibly by identifying and preventing over-service, sales to minors, and intoxicated
• individuals

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating,
• preventing, identifying, and solving problems as necessary

Pay Range

This is an hourly non-exempt position

$21-$23 an hour compensation depends on experience

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.