IT Support Specialist - Information Technology

About the Role

ALOM is looking for an IT Support Specialist to join our Information Technology team. In this role, you'll provide hands-on technical support across the organization — from desktop setup and helpdesk assistance to new employee onboarding on ALOM technology systems — while helping design and document the processes that keep our IT department running smoothly. You'll work closely with stakeholders, subject matter experts, and cross-functional teams to streamline how we deliver support and meet business needs.

You Will Have the Opportunity To

In cooperation with other departments, design processes that ensure stakeholder needs are met; create documentation and process flows in accordance with delivery requirements
Gather information and requirements for process design
Assist in streamlining processes and creating documentation with input from stakeholders and subject matter experts
Create documentation as required for development and infrastructure projects
Perform research as needed for scoping processes and recommending products
Assist in asset management of both physical and virtual assets
Assist with day-to-day helpdesk operations and provide support for ALOM operations and ALOM end users
Perform desktop setup and aid end users
Train new employees to understand ALOM Technologies systems
Assist with miscellaneous tasks and projects as needed
Maintain accurate records and documentation in accordance with company policies and applicable regulations
Support cross-functional initiatives and contribute to a collaborative team environment

You Will Be Responsible For

• Experience deploying and setting up Microsoft-and Linux-based computers
• Proficiency in all systems used by the company, including Microsoft Office 365
• Strong organizational and time-management skills with the ability to prioritize in a fast-paced environment
• Excellent written and verbal communication skills
• High school diploma or equivalent required; some college coursework preferred

Preferred Qualifications

Familiarity with Exchange Online, Microsoft Entra, and Active Directory administration

Experience in a supply chain, manufacturing, or distribution environment

Familiarity with helpdesk ticketing systems and IT asset management tools

Experience developing IT process documentation and process flows

Work Environment & Physical Requirements with occasional work in warehouse areas. The position may require: • Ability to sit/stand for extended periods • Ability to lift up to 50 lbs (e.g., desktop equipment, servers, peripherals) • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role

This role primarily operates in an office and warehouse environment. The position may require:

Ability to sit/stand for extended periods

Ability to lift up to 50 lbs (e.g., desktop equipment, servers, peripherals)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role