Regional Manager

Position Type:

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Closing date:

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Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. 

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

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Reporting to the Director, Ground Operations, this is a senior leadership position responsible to manage staff and systems to meet the staff & performance requirements of the ambulance service in the region. Major operational components of this position include establishing service direction, building & mentoring staff, and implementing changes to improve staff relations and service levels. Assessing and improving overall regional performance is expected – both tactical and strategic planning to meet company goals & objectives.

The Regional Manager will take direction from and act in conjunction with operations management. In a capacity covering a broad range of duties, the mission will be to keep the overall operational status of the Region of EMC fully functional while meeting or exceeding staff/customer/patient expectations. The incumbent communicates company philosophy, policy and solicits feedback and suggestions from all levels so that there is shared realization of the company’s goals in the Region. 

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Duties and Responsibilities:

The position entails, but is not limited to the following:

• Provide clinical support when necessary to provide optimum customer service and patient care. Ensure Supervisors are also providing this support while working alongside Paramedics.

• Foster relationships with the Performance and Development department, CDP’s, and MOP’s. This would include attending MOP Meetings and participate in M&M’s in the region as well.

• Monitor and manage clinical incidents, coaching supervisors and staff on steps for closure for clinically reported adverse events.

• This position may require back up to working on the ambulances in emergencies and to retain professional certification as a paramedic. The incumbents may be needed to fill in for sickness, vacations, etc.

• Ensure customer/patient service is a priority. Successfully develop a customer/patient issues resolution process.

• Demonstrate effective delegation of tasks to the supervisory team. Specify clearly and completely expected levels of performance. Determine time for reporting back results and provide all information that is relevant to task accomplishment. Encourage supervisor and staff participation and empowerment in the delegation process.

• Manage as a team effort the sensitivity to the working environment of new and/or changing company policies and practices. Encourage and provide the components that will help employees reach their potential for self-motivation.

• Responsible for all Regional Communications distribution with concentration on supervisor support and mentorship.

• Conduct Supervisor meetings maintaining focus on employee highlights, with attention to proactive interactions with all staff.

• Operational performance management developing supervisor/paramedic awareness of contractual obligations and importance.

• Timely attention to Service Inquiries both external and internal based on coordination and investigation as well as a successful closure.

• Attend Operations divisional meetings and Manager Meetings, as well as oversees the preparing of reports requested by the Support Office.

• Daily, quarterly and annual performance management with Field Supervisors and staff.

• Contingency Planning

• Oversee regional EMS disaster management and preparedness

• Oversee and participate in the recruitment and selection process for site paramedic staff. Actively develop and coach staff – reinforce developmental initiatives by supervisors in collaboration with the human resources department and other development committees. Orientate new employees to the goals and objectives of the company. Ensure semi-autonomous work groups and actively lead or participate on various committees. Conduct effective group meetings and lead staff by example.

• Practice supportive communication techniques such as active and empathetic listening.

• Improve employee performance through motivation. Excel in effective delegation and decision-making. Involve others in decision making when appropriate and empower them to make change when accountable.

• Demonstrate superior conflict resolution skills; balance assertiveness and sensitivity. Successfully mediate conflict between employees and between the organization and external factors. EMC is committed to life long learning of all employees and such the incumbent will develop and manage the entire Region’s paramedic team while possessing an aptitude for working with and through staff in helping them to achieve organizational and educational goals.

• Supervisor development and support with emphasis on developing relationships with Paramedics and rewarding performance.

• Staff development through daily interactions with supervisors and Paramedics. Ensure proper communication channels are available and that paramedics are empowered to use them.

• Performance management process is of high priority and the manager is responsible for all staff participation.

• Ensure bases are maintained, meet the needs of staff and contact with landlords as required; promote positive relationships with leaseholds.

• Responsible for maintenance of region budgets and fiscal responsibilities. Compliance to Visa policies.

• Work in conjunction with System Support on procurement, equipment and distribution.

• Maintain a relationship with the System Support, ensuring resources are available and staff interactions are appropriate.

• Maintain relationships with local hospital committees and DHA liaison.

• Special Event Resource Requests for community functions, demonstrations that involve the authorization for use of crown assets.

• Communications with outside agencies and stakeholders.

• Informal member on all regional EMO planning committees.

• Public/Community meetings with community stakeholders and councils when required.

Qualifications

Education /Experience: 

• Minimum five years’ experience working as a paramedic.

• Five years or more in a progressively responsible supervisor position.

• Approved paramedic training program and ALS provider at either an ICP or ACP level will be considered an asset.

• Knowledge and/or expertise in EMS management, information technology, finance, and human resources.

• Licensed with CPNS to work in Nova Scotia as a paramedic.

• A valid Nova Scotia Motor Vehicle Class 4 driver’s license.

Knowledge / Skills: 

• The fundamental supervisory skills required include demonstrated leadership, planning, organizing, directing, empowerment, and motivating staff.

• Has a solid understanding of the ambulance industry and various business functions such as EMS operations, fleet, facility management, human resources, finance, inventory control, SSP, and CQI.

• Solid managerial/supervisory experience and formal business training an asset.

• Effective written, oral, and presentation skills.

• Displays an overall aptitude for negotiation and dispute resolution skills: leads team members by example and practices good time management.

• Exercises a significant degree of discretion and independent judgment as the position has the autonomy to make decisions based on the organizations goals and philosophies.

Physical Requirements:

• The employee will spend various periods of sitting, standing, walking, crouching, lifting, and / or carrying light objects.

• Required to maintain one position for possible long periods of time, such as sitting at meetings, or at a desk setting.

• Employee will be reading data or inputting data, report writing, operating a word processor, computer, calculator, and talking on the telephone.

• Use and exposure to general office equipment such as fax, photocopier, printer, and personal computer.

• Exposure to low to moderate noise levels.

• Ability to operate a system vehicle under routine and emergency driving conditions.

• Regular business hours required, but some irregular hours can be expected.

• Travel within the region is required.

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While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.