Business and Strategy Analyst

EMPOWER OVERVIEW

Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products: Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. 

This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech.  

Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.

THE EMPOWER WAY

Great Expectations: We come up with bold, audacious goals for ourselves and go all out for impact

Owner Mindset: We give every employee latitude to act independently, make smart choices, and move the business forward

Spirited Debate: We love skeptics and seek counter opinions to challenge our personal assumptions and expand our view

Customer Obsession: We listen to understand, empathize, and create a memorable, rewarding experience for our community

Inclusive Collaboration: We believe diverse teams make the best decisions, and we strive to give diverse voices a seat at the table

No Jerks Allowed: We value our relationships and take the time to build trust and connection and communicate respectfully

WHAT EMPOWER OFFERS

Competitive salary

Generous equity package

Full healthcare benefits

Technology expense reimbursement

Work from anywhere

JOB DESCRIPTION

The Strategy and Business Analyst will help build out Empower Mexico’s analytical capabilities, business planning, and share strategic recommendations and data-based insights for products and programs critical to Empower Mexico’s growth, customer acquisition, and customer retention. You will partner closely with our leadership team to develop and present insights. Your insights will build the foundation for Empower Mexico’s scaled success as we scale the current product and bring new products to market. You will work as part of a small cross-functional remote team within the company that is exclusively dedicated to the Mexico operation.

This role will allow you to wear multiple hats, making meaningful impact across diverse tasks. You will be working closely with Empower Mexico’s Business Lead and will have the opportunity to contribute to multiple areas of the business, including finance, operations, credit, compliance, and product development.

Travel for company offsites is expected at a minimum 2 times a year.

Key Responsibilities

• Build analytical tools: Surface data-based insights through dashboards, automated reporting, and presentations that give both our internal stakeholders information critical to make decisions. Drive improvements to our data analysis infrastructure and processes. 

• Establish and monitor KPIs: Monitor day-to-day business, conduct data analysis to identify trends, patterns, and insights that inform business decision-making.

• Help drive product positioning: Leverage customer data to inform product positioning and optimize our scaling efforts. Lead complex analyses on our products, develop case studies, and design experiments to improve product performance.

• Build and maintain key partnerships: Oversee and nurture relationships with key vendors to ensure the consistent delivery of quality service.

• Identify opportunities for automation and process improvement, work with the team to set up processes that allow us to keep scaling.

• Help set strategic priorities: Partner with different teams to build business cases, refine product pricing, and develop incentive structures for our product.

• Lead cross-functional initiatives: Collaborate with cross-functional colleagues in Product, Data Science, Credit, Marketing, Compliance and Engineering.

• Wear multiple hats: Embrace the dynamic nature of our team at this exciting stage. Demonstrate versatility by willingly taking on a variety of tasks, contributing to the multifaceted growth of the team and the company. 

Candidate Qualifications

• Fluent written and verbal communication in both Spanish and English

• Work authorization in Mexico or in the US

• ​​Motivated by Empower’s mission and determined to create a personable and meaningful experience for our customers

• Minimum of  2+ years work experience in business, strategy, operations, management consulting and/or investment banking

• Strong analytical abilities and are comfortable defining and measuring goals consistently

• Strong customer empathy and experience shaping product direction and execution based on customer needs

• A get-it-done mindset; you’re resourceful and happy to be hands on and in the weeds 

• An interest in addressing complicated and impactful product & business problems

• up your sleeves and building complex financial models in Excel or similar tools.

• Strong strategic thinking, problem solving, and logical structuring abilities; enjoy rolling up your sleeves and building complex models in Excel or similar tools

• Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction

• Excellent verbal and written communication skills

• A strong plus if you:

• Experience in SQL and / or Tableau

At Empower, we hire for people that push themselves to understand others and seek out ways to challenge their personal assumptions. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We are committed to building a diverse, inclusive, and equitable workspace where everyone (regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics) feels like they belong. Even if your experience doesn’t exactly match up to our job description, you should feel empowered to apply regardless!