Walkup Studio

Operations Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

2–4 years of operations or project management experience at a marketing, social, or creative agency in a multi-client environment.
A proven track record running complex content and talent programs and production calendars with measurable results.
Strong financial literacy, including revenue recognition, margin management, forecasting, and cost controls.
Fluency in statements of work, scopes, change orders, and usage and rights mechanics, including organic, paid, whitelisting, and renewals.
Data-driven and systems-minded approach, with strong written communication and stakeholder management.
Expertise in Asana, Notion, or Monday; Google Workspace; Slack; QuickBooks or similar; e-signature tools; and digital asset management.

Responsibilities

Build agency operating systems, including planning cycles, weekly business rhythms, dashboards, and post-mortems.
Translate strategy into resourced, calendarized plans; pressure-test scopes, timings, and budgets before commitments are made.
Run capacity management and staffing across strategy, creative, production, community, and paid support.
Partner with founders on forecasting, margin targets, and monthly close hygiene, including accruals, work in progress, cost of goods sold, and revenue pacing.
Improve quoting and scoping templates; track burn against budget; flag risks early and drive change orders.
Oversee invoicing cadence, collections follow-up, and vendor payments; standardize purchase orders and cost controls.
Evaluate and implement tooling for project management, asset routing, approvals, and reporting; drive adoption and standard operating procedures.
Standardize briefing, content calendars, quality assurance, and delivery workflows across platforms such as Instagram, TikTok, YouTube, and Pinterest.
Identify bottlenecks, measure cycle times, and roll out process improvements.
Operationalize statements of work, master services agreements, nondisclosure agreements, and talent/influencer agreements; maintain version control and clause libraries.
Ensure usage rights, licensing windows, whitelisting/boosting permissions, and Federal Trade Commission disclosure compliance.
Manage vendor onboarding, including certificates of insurance and W-9s, risk checks, and insurance requirements for productions and events.
Establish a consistent client operating cadence, including quarterly business reviews, status updates, and reporting, and coach teams on accountability.
Build a vendor and talent bench; negotiate rates and service-level agreements.
Hire, mentor, and performance-manage Operations/PM staff; nurture a culture of clarity, speed, and ownership.

Desired Qualifications

Experience with influencer earned media value measurement, social listening, and analytics dashboards.
Production experience and event coverage workflows.

Role Overview

Walkup Studio is hiring a Operations Manager to architect, run, and continuously improve the systems that power our work—strategy, content production, talent/influencer programs, and client service. You’ll be the operational heartbeat across resourcing, finance ops, legal/contract workflows, and delivery—ensuring our teams ship excellent work on time, and on scope.

What You’ll Do

Operational Leadership

Build agency operating systems: planning cycles, weekly business rhythm, dashboards, and post-mortems.
Translate strategy into resourced, calendarized plans; pressure-test scopes, timings, and budgets before we commit.
Run capacity management and staffing across strategy, creative, production, community, and paid support.

Finance & Commercials

Partner with Founders on forecasting, margin targets, and monthly close hygiene (accruals, WIP, COGS, revenue pacing).
Improve quoting/scoping templates; track burn vs. budget; flag risk early and drive change orders.
Oversee invoicing cadence, collections follow-up, and vendor payments; standardize POs and cost controls.

Process & Tooling

Evaluate and implement tooling for project management, asset routing, approvals, and reporting; drive adoption and SOPs.
Standardize briefing, content calendars, QA, and delivery workflows across platforms (IG/TikTok/YouTube/Pinterest, etc.).
Continuously optimize: identify bottlenecks, measure cycle times, and roll out process improvements.

Legal, Talent & Compliance

Operationalize SOWs/MSAs, NDAs, and talent/influencer agreements; maintain version control and clause libraries.
Ensure usage rights, licensing windows, whitelisting/boosting permissions, and FTC disclosure compliance.
Manage vendor onboarding (COIs/W-9s), risk checks, and insurance requirements for productions and events.

Client & Team Operations

Establish a consistent client operating cadence (QBRs, status, reporting) and coach teams on accountability.
Build a vendor/talent bench; negotiate rates and SLAs.
Hire, mentor, and performance-manage Operations/PM staff; nurture a culture of clarity, speed, and ownership.

What You’ll Bring

2-4 years in operations/project management at a marketing, social, or creative agency (multi-client environment).
Proven track record running complex content/talent programs and production calendars with measurable results.
Strong financial literacy: revenue recognition, margin management, forecasting, and cost controls.
Fluency in SOWs, scopes, change orders, and usage/rights mechanics (organic, paid, whitelisting, renewals).
Data-driven and systems-minded with excellent written comms and stakeholder management.
Tech expertise (or equivalents): Asana/Notion/Monday, Google Workspace, Slack, QuickBooks (or similar), e-signature, DAM.

Nice to Have

Experience with influencer EMV/measurement, social listening, and analytics dashboards.
Production experience and event coverage workflows.

About the Company

Walkup Studio

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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