Senior Technical Service & Development Specialist Packaging

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About this role

This is a field technical service & development (TS&D) role to serve Food, Industry and Medial Packaging markets by Dow Packaging and Specialty Plastic (P&SP) products and technologies. The role is based in Ho Chi Minh City, Vietnam and is expected to drive P&SP business growth in Vietnam. The responsibilities include providing technical support to customers, qualifying Dow products at customers and value chain partners, maintaining good customer relationship together with account managers, identifying growth opportunities in the market, building new application development projects.

Key Responsibilities

Working closely with Account Managers, Marketing Managers, Research Scientists, Application Technology Leaders, Product Technology Leaders and Technical Service and Development Engineers and Technologists, this role will have responsibility for new customer and new application development. The key responsibilities of this job include:

• As customer interface on technical aspects, work together with account managers to provide high quality technical service customers, and to keep healthy relationship with customers. High quality customer technical services include but not limit to product introduction, recommendation of packaging material design by using Dow’s products, conducting trials at customer plant, handling quality complaints and etc.
• Drive qualification Dow products at customer plants, via identify application area, providing formulation design, conducting trials.
• Design experiments and organize characterization and application testing in Dow laboratories to accelerate trouble shooting, product qualification and application development.
• Identify unmet needs from customers and markets, linking them with Dow’s technology and products, and eventually shaping them into application developmental projects.
• Closely collaborate with internal multi-functional stake holders and external customers, explore, prioritize, shape, drive, implement and lead customer projects and developmental projects.
• Closely follow technology evolution and market trend, translate the evolved performance requirements of products, fabrication and end-use into development project proposals.

Qualifications

• The ideal candidate should have a university degree or above, preferably major in Polymer Science, Material Science, Polymer Physics, Packaging Engineering or relative.
• 3 years or more of working experience in packaging material development and polymer processing is preferred. Knowledge of flexible and durable packaging industry, product design and compounding are an advantage.
• The candidate must be comfortable communicating in English.

Desired Skills

• Possess exceptional written, verbal communication and presentation skills.
• Have good interpersonal and negotiation skills to deal with customers.
• Innovation: generates novel and valuable ideas or applies existing ideas in new ways; applies creativity to solve problems or to develop new or improved products, processes, or services.
• Teamwork: multifunctional and global team participation is expected in the TS&D role. Rapidly leverage of learning from each region to another ensures business success.
• Market Focus: knows the market forces impacting businesses and customers; anticipates and identifies what customers need and value; changes products and services to meet those needs faster and better than anyone else while maintaining economic profit.

Additional Notes

Some travel within Asia Pacific and overseas travel to other Dow locations may be required to promote business, enhance one’s competency and or share learnings.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.