Ocean Export Lead Agent

Job Description

Scope of Position:

Assist Manager and Supervisor with all aspects of the Ocean Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

KEY RESPONSIBILTIES

People:

• Identify with manager / supervisor, develop, and mentor your No. 2.
• Support the supervisor where needed:
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee.
• Follow-up new hires training as per the company requirement standards.
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Operations:

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their international export shipments, meeting customer service standards.
• Meet compliance at all times to regulations.? This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per Customer SOP.
• Work with the team on meeting KPI standards, as per the company's procedures.
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications
• Support the supervisor in the following areas:
• Daily review Stat 1 and operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Customer

• Support the manager and or the sales department where needed:
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Participate to the transition of new business/ updates to existing business.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.

Finance:

• Proactively work to maintain and monitor accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Accurate and timely billing of vendors and resolve accounting issues.
• Monitor accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP report.
• Monitor intercompany accounting discrepancies via AJAX report.

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company's 10 cultural attributes:? Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department.?
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.
• Promote productivity tools (e.g. using e.doc and e.doc treeview, export database, process management)

Knowledge

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors' products, services and systems
• Strong market and competition knowledge
• Hazardous Materials certification (preferred).

Skills

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Pro-active, strong organizational skills.
• Fluent in English/Dutch

Behaviors

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

Qualifications

Education and Experience:

• min 2 a 3 years of experience in  Ocean Export
• Computer skills (Microsoft Word, Excel, Power Point)
• Ability to work under pressure
• Ability to adapt to changes
• High level of attention to detail
• Strong organizational skills
• Strong communication skills
• Process oriented

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company