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Magellan Health

Manages complex health services via technology

Care Manager - Behavioral Health

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours
Full-timeHollidaysburg, PA, USA

About the Job

Requirements

  • A current professional license meeting applicable state, Commonwealth, or customer-specific requirements is required; accepted credentials include Certified Employee Assistance Professional, Licensed Master Social Worker, Licensed Clinical Social Worker, Licensed Social Worker, Licensed Professional Counselor, Licensed Marital and Family Therapist, or Registered Nurse with state or compact-state licensure.
  • At least 2 years of post-degree experience in a healthcare, behavioral health, psychiatric, and/or substance abuse healthcare setting is required.
  • Strong organizational, time-management, and communication skills are required.
  • Knowledge of utilization management procedures, mental health and substance abuse community resources, and providers is required.
  • Knowledge and experience in inpatient and/or outpatient settings are required.
  • Knowledge of the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, or the most current diagnostic edition, is required.
  • Ability to analyze utilization problems and plan and implement solutions that directly influence quality of care is required.

Responsibilities

  • Authorize and review utilization of mental health and substance abuse services in inpatient and/or outpatient care settings.
  • Collect and analyze utilization data.
  • Assist with discharge planning and care coordination.
  • Provide member assistance for mental health and substance abuse issues.
  • Participate in special quality improvement projects.
  • Monitor inpatient and/or outpatient levels of care related to mental health and substance abuse treatment to ensure medical necessity and effectiveness.
  • Provide telephone triage, crisis intervention, and emergency authorizations as assigned.
  • Perform concurrent reviews for inpatient and/or outpatient care and other levels of care allowed by scope of practice and experience.
  • Develop discharge plans with providers and facilities and oversee their implementation.
  • Perform quality clinical reviews while educating members and making appropriate interventions to advance their care.
  • Provide members and providers with information about mental health and substance abuse benefits, community treatment resources, mental health managed care programs, company policies and procedures, and criteria.
  • Interact with Physician Advisors regarding clinical and authorization questions and concerns for specific cases.
  • Participate in quality improvement activities, including data collection, tracking, and analysis.
  • Maintain an active workload in accordance with National Care Manager performance standards.
  • Work with community agencies as appropriate.
  • Propose alternative treatment plans when service requests do not meet medical necessity criteria.
  • Participate in network development, including identifying and recruiting quality providers as needed.
  • Advocate for patients to ensure their treatment needs are met.
  • Interact professionally and respectfully with providers to facilitate the treatment process.

About the Company

Magellan Health

Manages complex health services via technology

Magellan Health helps health plans, employers, unions, and government entities manage complex health needs by delivering technology-enabled care management and behavioral health services. Its platforms include provider and member portals along with care management programs that coordinate member care. It differentiates itself by focusing on high-complexity health areas and forming close partnerships with payers and employers to blend digital tools with personal support, not just traditional care delivery. Its goal is to make high-quality care easier to access and manage, advancing a healthier future.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Avon, IL
Founded
1969

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