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Sun King

Off-grid solar home systems provider

Training Manager

Corporate & Technical TrainingUpdated on Nov 13
Full-timeLomé, TogoNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Education, Human Resources, Business Administration, Social Sciences, or a related field is required.
  • At least 6 years of relevant experience in training, learning and development, sales enablement, or capability development, including at least 2 years leading a team of trainers or field staff.
  • Experience training large, geographically dispersed frontline sales or agent networks is required; experience in PAYGo/off-grid energy, telecoms, mobile money, FMCG, or microfinance is ideal.
  • Hands-on experience administering a learning management system and confidently working with data in Excel, Google Sheets, or dashboards is required.
  • Full professional fluency in written and spoken French and strong working proficiency in English are required.
  • Certification in adult learning or instructional design, such as ATD, CIPD, or equivalent, and coaching certification are expected.
  • Project management certification or equivalent experience, such as PRINCE2 or PMP Foundation-level, is expected.
  • Experience across multi-product portfolios, including credit-based or consumer-finance products, is expected.
  • Experience supporting market, territory, or new business-unit expansion is expected.
  • Skills in content-creation tools such as Articulate, Canva, and basic video editing are expected.
  • The role requires business acumen and strategic thinking to connect learning with sales, collections, and operations results.
  • The role requires stakeholder management and influence, including building credibility with senior leaders and constructively challenging them.
  • The role requires people leadership and coaching skills to develop others, hold them accountable, and build strong teams.
  • The role requires learning-design and facilitation skills for diverse audiences.
  • The role requires data-driven decision-making to diagnose problems and demonstrate impact.
  • The role requires digital curiosity and innovation to explore tools and approaches that make learning faster and more accessible.
  • The role requires project and change-management skills to plan, prioritize, and deliver multiple initiatives under pressure.
  • The role requires clear, concise written and verbal communication in French and English.
  • The role requires practical problem-solving and attention to detail.
  • The role requires resilience and field orientation, including comfort spending significant time in rural areas.

Responsibilities

  • Act as the learning business partner to Country Sales, Collections, Operations, and Customer Experience leaders; participate in business and performance reviews to identify capability gaps underlying trends such as low conversion, weak repayment rates, or high agent attrition.
  • Translate country business priorities into an annual learning plan and quarterly roadmap aligned with the West and Central Africa learning and development strategy and the approved country training budget.
  • Diagnose performance issues using sales, collections, customer-experience, and learning-management-system data together with field observation; distinguish skill gaps from process, tool, or incentive problems and recommend appropriate solutions, including non-training solutions.
  • Report learning impact against agreed business key performance indicators, including new-hire ramp-up time, sales per Energy Officer, collection rate, and customer-experience scores, to country and regional leadership.
  • Channel field insights on tools, processes, and products to Product, Operations, and Technology teams so issues are resolved at their source.
  • Own onboarding, product, process, and refresher curricula for EasyBuy, SHS and Lanterns, PayGo Phones, Inverters, and Clean Cook, tailored to each business unit's customer profile, selling approach, installation, and after-sales requirements.
  • Plan and deliver training directly and through Regional Mentors for Energy Officers and field staff as required.
  • Build core commercial capabilities, including needs-based selling, responsible credit and customer-protection practices, repayment conversations, and complaint handling.
  • Maintain a monthly learning calendar that coordinates activity across business units and regions without disrupting sales operations.
  • Recruit, onboard, lead, and performance-manage Regional Mentors; set monthly plans and targets and review performance using training-tracking-app data and automated feedback.
  • Develop mentors through train-the-trainer certification, facilitation and coaching skills, content creation, and data literacy, supported by an individual development plan for each mentor.
  • Observe mentor-led sessions regularly, provide structured feedback, and run calibration to maintain consistent delivery quality across regions.
  • Build an accountable team culture through regular one-to-ones, recognition, and team learning forums.
  • Design practical, scenario-based, mobile-first learning content grounded in adult-learning principles and suitable for low-bandwidth environments and varied literacy levels, using video, audio, visuals, role plays, and job aids.
  • Localize regional and global content for Togo in French and, where useful for understanding, local languages.
  • Maintain a version-controlled content library and conduct scheduled reviews so materials reflect current products, prices, policies, and tools.
  • Own Litmos administration for Togo, including accurate user records for agents, field staff, and office staff; correct course assignments; and reliable reporting.
  • Drive course uptake and completion against agreed targets and respond promptly to low engagement.
  • Monitor and enforce use of the training-tracking app and use automated feedback to improve trainer performance and content quality.
  • Pilot learning technologies such as mobile microlearning, WhatsApp/SMS nudges, gamification, virtual classrooms, offline-capable tools, and AI-enabled coaching or knowledge assistants for field staff and agents.
  • Use learning analytics and dashboards to track engagement, knowledge retention, and links to performance.
  • Lead workforce readiness for new product launches, pilots, and process or tool changes, ensuring targeted staff are trained and certified before go-live.
  • Support new-area launches with capability-needs assessments, rapid onboarding for new hires, and mentor deployment where needed.
  • Apply change-management practices, including clear communication, reinforcement, and adoption tracking, to sustain new ways of working.
  • Collaborate with other departments on new business initiatives and support ad hoc projects related to field activities.
  • Coordinate with Regional Mentors to observe and audit implementation of customer-experience processes in the field and share findings and recommendations with stakeholders.
  • Evaluate programs at participant-reaction, knowledge-assessment, on-the-job-behavior, and business-results levels.
  • Produce monthly and quarterly learning reports for the Senior Manager, WCA.
  • Manage the country training budget and logistics in accordance with company policies and code of conduct.

Desired Qualifications

  • Experience training large, geographically dispersed frontline sales or agent networks in PAYGo/off-grid energy, telecoms, mobile money, FMCG, or microfinance.
  • Certification in adult learning or instructional design, such as ATD, CIPD, or equivalent, and coaching certification.
  • Project management certification or equivalent experience, such as PRINCE2 or PMP Foundation-level.
  • Experience across multi-product portfolios, including credit-based or consumer-finance products.
  • Experience supporting market, territory, or new business-unit expansion.
  • Skills in content-creation tools such as Articulate, Canva, and basic video editing.

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$864.9M
Headquarters
Chicago, IL
Founded
2008

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