Program Outreach Coordinator - Special Needs

Job Summary

Program Coordinator is responsible for the coordination and supervision of all operational workflows, in accordance with Tower Health guidelines. The Program Coordinator develops and operationalizes all open houses, education sessions and similar functions while working closely with stakeholders. The Program Coordinator will work closely with the Practice Manager and Tower Health Marketing Department to identify promotions related to the growth of the program. The Program Coordinator will be responsible for ensuring excellent customer service from check-in to check-out as well as accurate communication of associated fees and providing excellent follow-up to all patients.

• Effective coordination of the Next Steps program and services
• Compile data, assist with marketing materials and write education articles
• Patient interfacing and education
• Develop program materials
• Manage public health and practices and assist with building program
• Scheduling and manage referrals
• Outreach to NICU
• Delivery of high-quality patient care
• Provides administrative and operational support to clinical and administrative teams while ensuring that program activities, patient services, and departmental priorities are managed effectively. 

BENEFITS

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#STC

Qualifications

Education Requirements

• 4 year/Bachelor's Degree
• Completes and maintains all competencies and trainings as required for role.

Experience

• Relevant Experience

Required Skills

• Computer Skills to include use and navigation
• Strong Excel Skills and experience
• EPIC experience preferred
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Manage high volume of responsibilities
• Ensure smooth operations and excellent patient service
• Excellent Interpersonal Skills
• General Clerical Skills
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

About St. Christopher's Hospital for Children

St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.

St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.

In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home.  Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Hospital Tour  

About the Organization

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

Tower Health's Culture of Belonging and Inclusion

At Tower Health, building a culture of belonging is written into our organizational strategic goals. We understand that fulfilling our vision to proactively advance healthier communities requires a workplace culture that fosters inclusion, belonging, and respect; a workforce committed to equitable access to care; and a shared purpose of providing health and healing to all in need. Join us in our mission to deliver an outstanding Tower Experience for all.

Tower. You Belong Here.