Full-Time
Customer Success Manager
Confirmed live in the last 24 hours
Northbeam
51-200 employees
Marketing intelligence platform for advertisers
Junior, Mid
Remote in USA
- Bachelor's Degree or similar experience preferred, but not required
- 1-3+ years in a Customer Success position, ideally touching eCommerce and ad tech
- Comfortable with typical project management tools
- Comfortable working with Hubspot and other CRM tools
- Proficient in data analytics tools
- Provide setup support for early stage customers, eCommerce growth insights for those that are fully onboarded
- Own coordinating stakeholders internally to ensure a smooth post-onboarding experience, general support ticket management, and product feedback/requests
- Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and follow up with deliverables (e.g. working with the team on preparing conversion lag reports for a customer)
- Proactively use internal tracking tools to investigate account health issues and customer usage data
- Reach out to at-risk customers proactively and ensure the customer is set up for success
- Consider methods to automate and improve customer health tracking and engagement
- Work closely across multiple teams including Product, Engineering, and Media Strategy. An ideal candidate will track bug reports and more technical issues alongside the engineering team to ensure speedy resolution times
- Become an extension of our customers’ data and media teams – your contributions directly impact how much they are able to take advantage of all Northbeam has to offer
- Influence Northbeam Product and Customer Success teams to push forward tools and system initiatives to improve the customer experience
Northbeam is a marketing intelligence platform that helps businesses optimize their advertising budgets and improve performance, specifically targeting brands that spend over $250,000 monthly on ads. It combines Multi-Touch Attribution (MTA) and Media Mix Modeling (MMM) to assess the effectiveness of marketing efforts across various channels. The platform operates on a subscription-based model with custom pricing, providing personalized support and features like budget recommendations and revenue forecasting. Northbeam's goal is to empower large-scale advertisers to make informed, data-driven decisions that enhance their marketing efficiency.
Company Stage
Series A
Total Funding
$14.6M
Headquarters
San Francisco, California
Founded
2019
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 42%
Simplify's Take
What believers are saying
- Recent funding rounds, including a $15 million Series A and nearly $20 million in new equity, position Northbeam for aggressive expansion and product development.
- The addition of new metrics like shipping, discounts, refunds, and taxes enhances the platform's analytical capabilities, providing more comprehensive insights for clients.
- Northbeam's advanced features like budget scenario recommendations and channel-by-channel revenue forecasting enable clients to make highly informed, data-driven decisions.
What critics are saying
- The reliance on large-scale advertisers means Northbeam may be vulnerable to economic downturns that impact advertising budgets.
- The competitive landscape in marketing intelligence is fierce, with numerous well-funded players vying for market share.
What makes Northbeam unique
- Northbeam's integration of Multi-Touch Attribution (MTA) and Media Mix Modeling (MMM) offers a comprehensive approach to understanding marketing impact, unlike competitors who may focus on just one method.
- The platform's focus on large-scale advertisers with significant budgets allows for tailored, high-impact solutions that smaller competitors may not be able to provide.
- Northbeam's subscription model with dedicated support from a Customer Success Manager and Media Strategist ensures personalized service, setting it apart from more generic, self-service platforms.
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