AvePoint

Cloud data governance and migration solutions

Operations Support Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A diploma from a recognized polytechnic is required; an IT-related diploma is preferable.
Prior experience in technical support and use of ticketing systems is required.
Basic Salesforce administration experience is required.
Proficiency in Microsoft Office, especially Outlook, Word, PowerPoint, and Excel, is required.
The role requires internet proficiency.
The role requires interpersonal and verbal and written communication skills and the ability to engage multiple stakeholders.
The role requires resourcefulness, adaptability, and the ability to work with minimal supervision.
The role requires the ability to prioritize and deliver work in a fast-paced environment.
The role requires initiative and sound judgment.

Responsibilities

Provide technical support to end users on hardware- and software-related issues.
Respond to, document, resolve, or escalate incidents, change requests, and service tickets in a timely manner in accordance with Service Level Agreements.
Uphold service level requirements and contribute to continuous service improvement by providing quality technical support.
Be available for standby and on-call duties, with varied shifts that may include nights, weekends, and holidays.
Identify interdependencies when analyzing problems and develop creative solutions with supervision.

Desired Qualifications

An IT-related diploma is preferable.

As an Operations Support Analyst, you will:

Provide technical support to end users on various technical issues and problems relating to hardware and software.
Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements.
Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.
Able to identify interdependencies when analysing problems and developing creative solutions with supervision.
Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.

EXPERIENCE AND SKILLS NEEDED

Diploma from a recognized polytechnic (preferable IT related)
Prior experience in technical support and usage of ticketing systems
Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders
Basic salesforce administration experience
A team player
Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment
Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel

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About the Company

AvePoint

Cloud data governance and migration solutions

AvePoint provides enterprise-grade cloud, compliance, data governance, and management software that helps large organizations migrate, manage, and protect data across cloud environments, especially for Office 365 and SharePoint. Its products include cloud services with subscriptions, on-premises licenses, and professional services that support data migration, governance, security, and regulatory compliance. The company differentiates itself through its global scale (16,000 customers, 7 million cloud users in 88 countries), its integrated suite spanning cloud and on-premises solutions, and a focus on governance and compliance across popular platforms. AvePoint aims to accelerate digital transformation for enterprises, government agencies, and not-for-profits by improving productivity, collaboration, and data protection while expanding access to digital tools and advocating for broad broadband access.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Jersey City, NJ
Founded: 2001

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