Adventist Health

Faith-based nonprofit integrated health system

Intake Coordinator - Non-Clinical, Home Care

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timePortland, OR, USAIn-person

About the Job

Requirements

High school education, GED, or equivalent is required.
Experience in a health care setting is preferred.
Associates must receive all required vaccinations as a condition of employment and annually thereafter, where applicable; medical and religious exemptions may apply.
Applicants must review the E-Verify Participation and Right to Work notices.

Responsibilities

Coordinate incoming office referrals and verify insurance coverage.
Handle incoming calls from patients, family members, physicians, and other disciplines.
Ensure personnel are informed of patient hospitalizations and follow up with patients admitted to other hospitals.
Establish and maintain positive relationships with customers and referral sources, respond to customer requests and concerns, and manage insurance verification and authorization.
Handle routine clerical matters and ensure documents flow in a coordinated and efficient manner.
Coordinate patient-, physician-, referral-, and agency-service-related calls regarding physician orders, patient questions, and referrals; verify primary insurance coverage.
Communicate effectively by telephone with patients, families, and staff; welcome and assist guests; answer telephone inquiries and direct them appropriately.
Facilitate telephone communications with nursing, therapy, aide, social services, physicians, and others regarding schedule changes, test results, and related matters; maintain confidentiality of patient information and comply with state, federal, and regulatory referral and intake requirements.
Support seamless patient transitions to home care by providing patient education and preparation; gather, collate, and report referral statistics, including key customer referral trends.
Follow up with hospitalized patients to support subsequent agency referrals; work with physicians, nurses, and social workers to establish a coordinated plan of care; create and maintain patient files; provide an effective admissions experience.
Perform other job-related duties as assigned.

Desired Qualifications

Experience in a health care setting.

Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in-home care, and many have been recipients of Home Care Elite awards.

So whether you're looking for the buzz of a large city, the tranquility of nearby mountain bike trails or something in between, we encourage you to explore our organization.

Job Summary:

Coordinates incoming office referrals and verifies insurance coverage. Handles incoming calls from patients, family, physicians, and disciplines. Ensures that all personnel are informed of patient's hospitalization and follow-up with patients admitted to other hospitals. Establishes and maintains positive relationships with customers and referral sources, responds to customer requests and concerns, and manages the insurance verification and authorization process. Responsible for routine clerical matters and assures that documents flow in a coordinated and efficient manner.

Job Requirements:

Education and Work Experience:

High School Education/GED or equivalent: Required
Experience in a health care setting: Preferred

Essential Functions:

Handles and coordinates incoming calls related to patients, physicians, referrals and agency services regarding physician orders, patient questions, and patient referrals. Verifies primary insurance coverage.
Communicates effectively on the telephone with patients, families and staff. Welcomes and assists all guests. Answers telephone inquiries and channels them appropriately.
Facilitates telephone communications between, and demonstrates effective communication skills, with nursing, therapy, aide, social services, physicians, etc. regarding changes in patient/staff schedule, test results, etc. Maintains confidentiality of patient information. Ensures compliance with all state, federal, and regulatory referral/intake requirements.
Ensures seamless transition of patients to home care by providing patient education and preparation for home care. Gathers, collates, and reports referral statistics including key customer referral trends.
Provides follow-up for hospitalized patients, ensuring subsequent agency referral. Works with physicians, nurses and social workers to establish a coordinated plan of care. Creates and maintains patient files. Provides an outstanding admissions experience for our patients
Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Pay Range: The estimated base pay for this position is $16.80 to $24.98. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

About the Company

Adventist Health

Faith-based nonprofit integrated health system

Adventist Health is a faith-based nonprofit health system with more than 400 sites of care, including 26 acute care hospitals, primarily on the West Coast and in Hawaii. It provides a full range of health services—from primary and specialty care to hospital-based treatments and wellness programs—delivered across an integrated network of clinics, hospitals, and care facilities. Revenue comes from patient services, insurance reimbursements, and government programs, and earnings are reinvested back into communities to improve health outcomes and expand access to care. The organization differentiates itself through its nonprofit, faith-based model and by reinvesting earnings into community health, along with its broad, integrated network that covers preventive, primary, specialty, and acute care. Its goal is to improve health outcomes for the communities it serves and to expand access to high-quality care.

Company size: 10,001+
Company stage: Grant
Total funding: $210K
Headquarters: Roseville, CA
Founded: Not listed

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