Alterations/Client Experience Manager

Job Description:

WHO WE ARE:

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail. 

YOU WILL BE: 

Under direction from the Assistant General Manager of Operations, the Alterations Manager is responsible for providing leadership and support to all of the Alterations Associates in order to provide outstanding service and meet the demands of the clients and selling organization.

WHAT YOU WILL DO:

• Organize and build structural processes

• Drive positive outcomes through objectives and measuring and monitoring progress and results successfully

• Create a professional work environment by communicating and exemplifying our company's standards of excellence. 

• Create effective teamwork between the selling organization and the Alterations department. 

• Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates. 

• Deliver ongoing education, assessment and performance feedback to associates with regard to quality, productivity, service and alterations policy and procedures

• Ad hoc responsibilities as needed 

WHAT YOU WILL BRING:

• 4 year degree preferred.

• 3+ years of management experience with comparable volume or a proven track record of success managing operations workforce and achieving results

• Fitting/tailoring experience in high-end or luxury merchandise setting is preferred, not required

• Ability to fit and perform alterations on a wide range of garments is preferred, not required

• Knowledge of Alterations industry including fabrication and styling of luxury merchandise. 

• Proficiency in utilizing available technology, Word, Excel etc. is required. Must be flexible in scheduling as the business needs evening weekend and holiday schedules.

YOUR LIFE AND CAREER AT NEIMAN MARCUS:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

YOUR LIFE AND CAREER AT SAKS GLOBAL:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

Salary Range $77,500 - $106,000*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.