Technical Product Manager – Global Healthcare Exchange (GHXI)

Role Overview

Hands-on, individual contributor role focused on driving product delivery that aligns with customer needs and strategic business objectives.
Build a deep understanding of GHX products and the customer journey across supported ERP systems.
Act as the key link between engineering, customers, and business teams, working closely with Product Owners, Product Managers, and end users.
Translate complex business requirements into clear, actionable tasks for engineering.

Key Responsibilities

Assess ERP opportunities and customer needs to build business cases and product roadmaps.
Convert business needs and customer feedback on ERP integrations into clear product requirements, broken down into releases, epics, and user stories.
Write user persona scenarios that illustrate B2B market problems and justify why a requirement is needed.
Work with engineering and cross-functional teams to align on scope, effort estimates, and release timelines.
Explore integration options with various ERP and MMIS systems, partnering with internal teams and external ERP business partners to deliver an optimal customer experience between GHX products and ERP platforms.
Hold regular checkpoints with development, customers, and business stakeholders to ensure timely, high-quality integration delivery.
Identify and communicate risks and issues, and propose mitigation plans.
Stay current with industry trends, ERP platform changes, and best practices in integration design and architecture.
Support business and customer success teams with product expertise and technical guidance.
Define and track KPIs to measure integration effectiveness, user adoption, and customer satisfaction, driving continuous improvement.
Collaborate with other Technical Product Managers overseeing ERP integrations to share knowledge, align roadmaps, and prioritize work for engineering.

Key Competencies

Collaborative team player with a strong technical mindset and attention to detail.
Strong organizational skills, with the ability to resolve conflicts and manage differing viewpoints.
Skilled in risk assessment, prioritization, and mitigation planning.
Excellent communication skills with both internal and external customers.
Experience leading meetings, setting agendas, driving decisions, and negotiating.
Ability to navigate complex relationships and balance stakeholder interests to achieve results.

Required Experience

5+ years of professional experience with technical products, preferably with a B2B integrations background.
Experience communicating technical solutions to internal and external audiences.
Mandatory: experience in ERP integration or B2B integrations.
Self-directed, with strong initiative and organizational skills.
Sound technical product management skills and a customer-focused mindset.

Required Qualifications

Bachelor's degree in a related discipline, or an equivalent combination of education and experience.
Proven ability to work collaboratively across multiple business and technical functions.
Certifications in relevant product management and Agile methodologies.

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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Global Healthcare Exchange

Technical Product Manager

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About the Company

Global Healthcare Exchange

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