Global HR Service Delivery Manager - Global Recruitment Operations

Job Description

Job Overview

The Global HR Service Delivery Manager is part of the Global Service Delivery (GSD) function and is responsible for leading Global Recruitment Support Operations (GRSO), ensuring consistent, efficient and well-governed recruitment support across the firm’s global markets.

The role focuses on improving end-to-end recruitment operations by standardizing processes, reducing duplication and inefficiencies, strengthening service standards, and improving the experience of candidates, hiring managers, interviewers, Talent Acquisition teams and HR stakeholders.

It also supports the operational adoption of recruitment technology, automation and AI-enabled tools, helping the team use systems such as Workday, SmartRecruiters, Accurate and related platforms effectively to drive service improvement and operational value.

Who you will work with

Working with the global recruitment team, local recruitment and HR Managers and leaders.

What you will be responsible for

You will be responsible for leading a globally consistent, high-performing Recruitment Operations function that delivers trusted, efficient and high-quality support across the firm's international markets. Working closely with Talent Acquisition teams, hiring managers and candidates, you will ensure the seamless delivery of recruitment processes while driving service excellence, operational efficiency and a positive stakeholder experience. You will build confidence in the service through responsiveness, accountability, quality and a strong customer-focused culture.

You will be responsible for continuously improving recruitment operations by using data, stakeholder feedback and a product mindset to optimise processes, strengthen governance and enhance service delivery. You will drive the adoption of technology and AI-enabled solutions, identifying opportunities to automate routine activity, improve efficiency and create more scalable ways of working, whilst maintaining appropriate human oversight, compliance and accountability.

You will lead, coach and develop a high-performing team, fostering a culture of ownership, learning agility, continuous improvement and service excellence. You will ensure the team has the skills, knowledge and confidence to adapt to changing business needs, embrace new technologies and deliver exceptional support across the recruitment lifecycle.

You will play a key role in shaping the future of Talent Acquisition Operations, acting as the bridge between people, process and technology. By delivering scalable, data-driven and technology-enabled services, you will help create the foundations that enable recruiters to focus on higher-value talent acquisition activities and ensure the function remains agile, effective and fit for the future.

What you will do

• Lead day-to-day recruitment operations across the firm's global markets, ensuring a high-quality, consistent and efficient service through platforms such as Workday, SmartRecruiters and Accurate.
• Own global recruitment processes, service standards, governance frameworks and documentation, ensuring consistency and standardisation across the global markets whilst accommodating local legal, regulatory and business requirements where appropriate.
• Drive process harmonisation, simplification and continuous improvement, reducing duplication, inefficiencies, manual effort and operational risk across the recruitment lifecycle.
• Improve candidate and stakeholder experience through timely communication, seamless coordination, effective query resolution and clear ownership of operational activities.
• Strengthen collaboration and accountability across teams, improving operational hand-offs and building confidence in the global Recruitment Operations service and operating model.
• Use service metrics, reporting and operational insight to monitor performance, improve data quality and process discipline, and identify opportunities for enhancement.
• Support the adoption of recruitment technology, automation and AI-enabled solutions, improving efficiency whilst maintaining appropriate human judgement, governance and compliance.
• Build team capability in systems, processes, technology and new ways of working, fostering a culture of learning agility, service excellence and continuous improvement.
• Lead, coach and develop a high-performing team, embedding a relationship-led, customer-focused operating model built on trust, accountability and ownership.
• Proactively identify, manage and escalate operational and compliance risks associated with global recruitment support operations activities and changing business requirements.

Qualifications

Your career experience so far

• 10+ years of experience in recruitment operations or Talent Acquisition along with experience in HR Operations / Shared Services delivery within a global or complex environment.
• 3-4 years of experience managing a team and people is essential.
• Proven ability to manage and develop teams, set service expectations and improve operational delivery.
• Strong understanding of end-to-end recruitment operations and relevant systems such as Workday, SmartRecruiters and related HR platforms.

Additional Information

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

Equal opportunities

At Clifford Chance, we forge an inclusive culture, where diverse perspectives are recognised and valued. It’s a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code, which sets high standards of conduct and has a principle focused on being inclusive.

We comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development, progression, and day-to-day working life.  

Our global network of affinity, faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.

Find out more about our inclusive culture here

Work pattern

Monday to Friday, UK / CE 1:30 PM to 10 PM/2.30 PM to 11 PM (during daylight saving). Flexible to work across APAC (8:00 AM to 4:30 PM) or US (6.00 PM to 2.30 AM) time zones as per business needs/team roster.