Member & Guest Services Assistant

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Responsibilities

Position Summary The Part-Time Membership Specialist supports membership enrollment, account maintenance, retention, and customer service. This role explains membership options and policies, processes transactions and account updates, assists with member concerns, and maintains accurate and confidential records while promoting a positive member experience. 

Essential Duties 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Explains approved membership options, eligibility requirements, fees, benefits, and facility services to prospective and current members
• Processes membership applications, renewals, changes, freezes, cancellations, payments, and related documentation within assigned authority
• Reviews account information for completeness and accuracy and resolves routine discrepancies using established procedures
• Assists members with account access, billing, eligibility, and service questions and escalates exceptions or disputes appropriately
• Supports membership tours, outreach, promotional initiatives, retention activities, and scheduled events
• Operates membership management, access-control, point-of-sale, telephone, and communication systems after training
• Maintains accurate and confidential membership, payment, communication, and follow-up records
• Follows cash-handling, payment-card, privacy, record-retention, and information-security procedures
• Provides backup support for welcome-desk access and customer-service functions as assigned
• Prepares routine membership lists, logs, or reports using approved systems and established instructions
• Communicates unresolved account issues, system concerns, and member feedback to the supervisor
• Attends required training, staff meetings, and emergency drills
• Performs other related duties as assigned

Qualifications

Required Qualifications 

• High school diploma or equivalent
• Demonstrated customer service, sales-support, communication, and problem-solving skills
• Basic computer proficiency and ability to learn membership management and point-of-sale systems
• Ability to process transactions and maintain records accurately
• Ability to handle confidential information and follow payment and privacy procedures 

Preferred Qualifications 

• Experience in membership services, recreation, fitness, hospitality, retail, sales support, or account service
• Experience with membership management, customer relationship, access-control, or point-of-sale software
• Current CPR/AED and First Aid certifications 

Work Environment and Physical Demands

Work Schedule Part-time schedule with hours varying based on membership service and facility needs. Early morning, evening, weekend, holiday, and special event availability may be required. 

Work Environment 

• Work is performed in indoor and/or outdoor recreation, aquatic, fitness, customer-service, office, and activity spaces as assigned.
• The environment may include moderate to loud noise, changing temperatures, humidity, wet surfaces, crowds, and exposure to cleaning products or outdoor weather conditions.
• The position regularly interacts with patrons, students, guests, coworkers, vendors, and client representatives.
• Work may occur during early mornings, evenings, weekends, holidays, and special events.
• The work environment described is representative of conditions encountered while performing the essential duties of the position.

Physical Demands 

• Must be able to remain in a stationary position and move throughout assigned work areas for varying portions of the shift.
• Frequently communicates with and exchanges accurate information with patrons, participants, staff, guests, and emergency responders.
• Frequently uses hands and fingers to operate equipment, computers, radios, telephones, point-of-sale devices, or other tools required by the assignment.
• Occasionally bends, reaches, kneels, crouches, pushes, pulls, and moves supplies or equipment weighing up to 25 pounds, with or without reasonable accommodation.
• Frequently remains at or near a service workstation and periodically accompanies patrons through facility spaces for tours or service support
• Frequently operates a computer, telephone, scanner, point-of-sale equipment, and other standard office devices
• Must be able to respond promptly to emergency situations and perform the essential duties of the position, with or without reasonable accommodation.
• The physical demands described are representative of those required to perform the essential duties of the position. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

Compensation: 15 to 16 (USD)