Account Manager

What we're looking for

We are seeking a highly motivated Account Manager, Health System Partnerships to join our Partnership Success team and help advance our mission of empowering everyone to live a long, full, and optimal life.

The ideal candidate brings strong experience in customer success and account management within healthcare consulting and/or project management. You are exceptionally focused on attention to detail, with grit and persistence at your core, paired with the ability to influence both clinical and business leaders through data-driven, creative solutions. You thrive in fast-paced, ambiguous environments, learn quickly, and have a bias toward action—comfortable not only identifying opportunities but also executing on them.

Reporting to the Senior Director of Partnership Success, you will serve as a trusted advisor to key partners, navigating complex relationships with ease and ensuring clients realize the full value of their Recora partnership.

Responsibilities

In this role, you will:

• Partner with the Senior Director of Partnership Success to support strategic growth initiatives across entire portfolio of health system partnerships.
• Own a portfolio of key health system partnerships, serving as the go-to person for all client needs.
• Solve problems in real-time, such as tracking referrals, validating data, resolving billing issues, troubleshooting workflows, and addressing patient-level concerns.
• Collaborate cross-functionally with operations, enrollment, analytics, product, and clinical teams to resolve issues quickly and prevent them from recurring.
• Maintain strong relationships with stakeholders at all levels, earning credibility through reliability, responsiveness, and clear communication.
• Lead partner communications, including preparing materials, facilitating meetings, and delivering Quarterly Business Reviews (QBRs) with Senior Director of Partnership Success.
• Use data to identify trends, validate improvements, and provide clear, actionable recommendations to partners.
• Support partner growth and advocacy by highlighting wins, developing case studies, and sharing success stories. 
• Travel to partner sites (~20%) to strengthen relationships and deliver on-the-ground support.

Requirements for the Role

• 3-5 years of experience in account management, client services, or customer success—ideally in digital health or healthcare consulting.
• Strong problem solving skills and both intellectual and emotional intelligence (IQ + EQ).
• A reputation for quickly absorbing information, navigating challenges, and communicating effectively with stakeholders at all levels.
• Comfortable presenting to both executive and frontline teams and explaining complex technology and operational workflows in clear, actionable terms.
• Data-driven and analytical; able to use insights to solve problems, inform decisions, and optimize health system workflows. 
• Proven ability to manage multiple priorities, never miss a deadline, and thrive in a fast-paced, dynamic environment.
• Collaborative team player with strong time management and organizational skills.
• Exposure to EPIC and/or Cerner and experience with routine data validation is a plus, but not required.
• Demonstrated passion for healthcare, whether through professional experience or personal pursuits.
• Willingness to travel as needed and work across time zones.
• NYC-based candidates excited to work in-office 2+ days per week strongly preferred.

Benefits

• Equity compensation in Recora
• Generous PTO, sick leave, and health benefits
• FSA Commuter Benefits
• 401(k) plan
• Free lunch and snacks in the NY office
• Health and wellness stipend

Recora offers competitive compensation packages along with stock options based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.