Food Runner
About the job
- Must be able to speak, comprehend, and read English.
- Must have strong communication skills.
- Must be able to implement and uphold service standards.
- Must be able to interact with all associates and guests of the resort.
- Must be able to work well in stressful, high-pressure situations.
- Must be able to stand or walk for long periods of time.
- Must be able to prioritize and organize work assignments.
- A Food Handler’s Card is needed.
- Set up the expo window area according to Nelson’s standards.
- Take instruction from the Chef working the line.
- Ensure all items are delivered and prepared as ordered, to guest specifications.
- Maintain consistency of food item presentation.
- Keep the restaurant organized and clean.
- Set up trash cans, plates, utensils, and to-go containers at the start of the shift.
- Pick up soiled plates and beverages and place them into bus tubs.
- Bring full bus tubs back into the kitchen.
- Maintain cleanliness of work areas, china, and glassware throughout the day.
- Set up heat lamps or umbrellas at a guest’s request.
- Complete closing duties, including restocking items and turning off lights.
- Maintain a clean and professional uniform and personal appearance.
- Welcome and acknowledge guests according to company standards.
- Anticipate and address guests’ service needs.
- Speak with others using clear and professional language.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance.
- Perform other reasonable job duties as requested by supervisors.
- Adhere to departmental policies and procedures.
- Effectively communicate with peers, management, line employees, and front-of-house employees.
- Perform related duties as required.
- Maintain the cleanliness of the immediate work area and the general property.
- Participate in ongoing training and encourage the personal development of associates.
- A high school diploma is preferred.
About the company
Terranea Resort runs an oceanfront retreat for vacationers, local visitors and private groups on Southern California's Palos Verdes Peninsula. Guests choose between hotel rooms and residential-style stays, including casitas and villas with kitchens and separate living areas for families or longer visits. Restaurants range from casual poolside meals to fine dining, while a spa, golf course and guided outdoor activities let guests build a stay around recreation as well as lodging. The resort earns money from overnight stays and separately booked dining and recreation services. Terranea opened in 2009 and is headquartered in Rancho Palos Verdes, California.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Rancho Palos Verdes, CA
Founded
2009
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Simplify's Take
What believers are saying
- Employees get development routes: Terranea invests in cross-training, professional memberships and management development programs.
- Wellness generates recurring income: Terranea sells annual spa memberships with enrollment fees and monthly dues.
- Large gatherings broaden demand: Terranea accommodates receptions for up to 1,500 guests across indoor and outdoor venues.
What critics are saying
- Guest-services leadership needs schedule flexibility: Terranea lists a 24-hour operation with weekend and holiday work.
- Managers face labor-cost scrutiny: Terranea's guest-services leadership role tracks weekly labor expenses and requires cost-control knowledge.
- Owners carry interest-rate exposure: Terranea's September 2026 refinancing uses a five-year floating-rate loan.
What makes Terranea Resort unique
- Open space shapes the property: Terranea leaves more than 75 acres of its site as natural landscape.
- Wildlife work becomes a guest experience: Terranea uses falconry for bird control and guided encounters.
- Site scarcity protects Terranea's position: Property broker JLL cites coastal development restrictions and a shortage of comparable sites.
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