Pay Transparency:
Intake Counselor
Universal Health Services
Intake Counselor
Universal Health Services
Manages hospitals and behavioral health facilities
Join Our Team!
Emergency Service Intake Counselor responds to inquiry calls regarding services. Provides appropriate information and referrals. Oversees the admission process including appropriateness of the admission, completion of all required admission paperwork, pre-certifications and benefit verifications and coordination with the Physician, Social Worker, U.R. Coordinator and treatment team.
Obtains billing and insurance information, unit/program assignment, etc. Knowledgeable and able to explain Hospital programs and services. Understands and considers basic growth and development needs specific to the age and population served. Provides accurate and complete information to Hospital Administration and physicians regarding admissions, referrals, discharges, etc. Conducts tours of the Hospital.
Trains other staff in the admission process, policies and procedures. Assures compliance with all applicable laws, codes, rules and regulations that pertain to psychiatric admissions. Maintains all data/records regarding the intake and admission process. Obtains, organizes and has current information regarding discharges, bed availability, admission times, etc., level of care assessments as needed.
Has a strong understanding of the department computer systems. Assures that maintenance of a safe and sanitary environment. Conducts the initial assessment which includes prior treatment history, previous medications, health screen, family dynamics and risk factors.
Hartgrove Behavioral Health System is a 160-bed leading psychiatric hospital dedicated to providing quality behavioral health services for its diverse population of children, adolescents and adults. Hartgrove Hospital has become the flagship behavioral health facility within Universal Health Services, Inc., its parent company. As a leader in behavioral health within UHS and in the Chicago area, Hartgrove Hospital is a state-of-the-art facility offering some of the most advanced technologies and programs found in the behavioral health field. We are dedicated to our teamwork approach and provide a compassionate and therapeutic environment, as well as offering a continuum of specialty programs throughout our inpatient, partial and outpatient services.
Hartgrove is a Joint Commission approved and state licensed facility focused on short-term crisis stabilization programs. We provide fully accredited educational programs, comprehensive Activity Therapy, Pet Assisted Therapy, Art Therapy, Horticultural Therapy and Dance Movement while utilizing a holistic treatment approach.
Flex/ PRN position - no benefits
Education: Masters Degree in Psychology or Social Work, is required
Experience: Two years of psychiatric experience preferred.
Licensure/Certification: Licensure or eligibility for licensure preferred.
Work Schedule: Night shift, 11:00pm - 7:30am, weekends
Knowledge: Working knowledge of Illinois Confidentiality Act, Illinois Mental Health Code, EMTALA and ILPA progress. Detailed understanding of psychiatric criteria for various levels of care. Thorough understanding of DSM-IV criteria. Computer training/experience, crisis intervention and risk assessment, customer service skills, leadership skills.
Working Conditions: Works in the Emergency Services area, the inpatient units and other areas of the Hospital. Hazards include risk of exposure to communicable disease and risks associated with managing psychiatric patients with the potential to lose control and risks associated with the use of electrical equipment.
Physical Requirements: Ability to communicate verbally and in writing. Physical agility to manage patients. Push, pull and lift up to 40 pounds. Intermittent sitting, standing, walking, bending, reaching and stooping.
The physical requirements described here are representative of those which must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
Job Classification: Non-Exempt
This job classification in no way states or implies that these are the only duties to be performed by this employee. The Emergency Services Counselor will be required to follow any other instructions and to perform any other duties requested by the Director of Emergency Services, Assistant Director, and/or Supervisor.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
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Manages hospitals and behavioral health facilities
Universal Health Services operates a network of acute care hospitals, behavioral health facilities, and ambulatory centers across the United States. It generates its services by acquiring and managing healthcare facilities, then integrating them under centralized operating practices to deliver patient care. The company’s offering is the management and provision of hospital and behavioral health services, with a focus on standardized clinical operations, economies of scale, and nationwide coverage. What sets UHS apart is its long history of growth through acquisitions, its size and scale in both acute and behavioral health markets, and its ability to integrate new facilities while maintaining consistent care quality. Its goal is to provide high-quality healthcare across a broad network, improve patient outcomes, and sustain long-term value for shareholders by expanding access and efficiency in hospital and behavioral health services.
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