Full-Time

Account Management Team Lead

Deliveroo

Deliveroo

5,001-10,000 employees

Online platform for restaurant and grocery delivery service

Consumer Goods

Senior

Manchester, UK

Required Skills
Sales
Management
Salesforce
Customer Service
Requirements
  • Demonstrated management role of 2 years +
  • Experience managing teams of over 10 people
  • Experience within an Account Management or Sales Management environment at a supervisory level
  • Excellent planning
  • Technical Skills: experience with Salesforce / Salesforce - High Velocity Sales is preferable
  • Fluency in Flemish and English
Responsibilities
  • Responsible for the delivery and improvement of the SMB Account Management team through management and coaching of a team to provide an excellent onboarding experience
  • Will directly manage a team of 10-15 with varying levels of expertise
  • Responsible for recruitment, reward and development of your own team
  • Establish a performance management framework for the team
  • Motivate the team to maintain high morale, low absenteeism and turnover
  • Manage resources and prioritise workloads within the AM department to ensure achievement of targets
  • Coach team members through regular 1:1 and bi-annual reviews to identify and address development needs and construct development plans which will build a high-quality team
  • Monitor team performance and output through use and analysis of performance and quality data, to set or adjust targets and measure success against them, and raise the standards in the team
  • Ensure quality staff are recruited into the department by interviewing and other recruitment tools together with HR
  • Partner with Learning and Development to ensure content of training materials and programmes is of maximum value to staff
  • Represent the SMB Account Management team and SMB Department on projects and other ad hoc assignments to ensure SMB AM needs are represented
  • Provide accurate management information reports within deadlines to assist management and other departments in meeting their goals
  • Research and answer complex complaints referred from our Account Managers, identifying the causes and taking appropriate action to deliver outstanding customer service
  • Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood
  • Work with other managers and stakeholders to ensure Account Managers receive development and technical support they need

Deliveroo stands out as a leading food delivery service, partnering with approximately 176,000 restaurants and grocery outlets, and employing around 150,000 riders worldwide to ensure a seamless and efficient delivery experience. The company's competitive edge lies in its real-time tracking feature, allowing customers to monitor their orders, and its attractive discounts and perks, which enhance customer satisfaction and loyalty. Additionally, Deliveroo's commitment to flexibility and work-life balance for its riders, coupled with its corporate food solutions and gift card offerings, demonstrate its adaptability and focus on meeting diverse customer needs.

Company Stage

Series H

Total Funding

$2.2B

Headquarters

, United Kingdom

Founded

2013

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

12%