Manager – VCA Implementation Services

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Visa Consulting and Analytics team is looking for a high-performance individual to join its Implementation Services practice and play a key role in developing and delivering high impact projects in the Mexican market. The potential candidate will proactively engage with Visa Clients, by delivering, implementing and executing projects and solutions on behalf of issuers, acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner. The VCA Implementation Service will support the design, implementation and execution of VCA’s recommendations for client’s on their behalf. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.

The potential candidate will proactively develop and carry on innovative and value-added use cases ensuring a smooth execution across all program stages including design, planning, segmentation, targeting, offering, distribution, reward fulfillment and performance management.

Specific duties and responsibilities for this position include but are not limited to:

• Lead end  to end technology implementation and digital transformation projects.

• Manage delivery across scope, timeline, risks, dependencies, milestones, KPIs, and quality. Manage project backlogs and priorities to ensure continuous value delivery.

• Define and execute project governance, ensuring clear decision making and accountability.

• Coordinate cross functional technical squads, including internal teams, client teams, architects, developers, and implementation specialists.

• Ensure implementation roadmaps are realistic, sequenced, and aligned with Assess client infrastructure, including payment platforms, integration layers, operational readiness, and technical capabilities.

• Guide architecture decisions across from a delivery perspective

• Act as the main interface between clients and internal teams, ensuring alignment, communication, and timely decision making.

• Client facing experience with ability to communicate complex technical concepts clearly to both technical and nontechnical audiences.

• Maintain a client focused and value driven approach throughout the delivery lifecycle.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Preferred Qualifications:

Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering. Master’s Degree in related fields a plus.

7+ years of relevant experience in financial services industry, payments, consulting or similar.

Technological driven mindset, digitally savvy and up to date with latest market and industry analytical and digital trends.

Problem solving ability with strategic focus on influencing ROI. Understanding of card and payment P&L and critical factors driving profitability.

Knowledge of the Agile methodology, mainly kanban and scrum

Experience with Product Discovery, creating mind maps, mapping processes, services or products

Previous experience as a Product Manager or Tech Lead having lived in both worlds of products and technology.

Strong analytical skills and data-driven thinking

Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.

Excellent communication, storytelling and presentation skills

Team player

Spanish and English are mandatory,

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.