Employee Assistance Program

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br><br>Come join us to create what’s next. Let’s define tomorrow, together.<br><br><h2>Description</h2><p class="pf0"><span class="cf0">As an airline, safety is our most important principle. And our Corporate Safety team is responsible for making sure safety is top of mind in every action we take. From conducting flight safety investigations and educating pilots on potential safety threats to implementing medical programs and helping prevent employee injuries, our team is instrumental in running a safe and successful airline for our customers and employees.</span></p><p class="pf0"><span class="cf1"><strong>Job Overview and Responsibilities</strong></span></p><p class="pf0"><span class="cf2">The purpose of the Employee Assistance Program - Regional Manager is to enhance, sustain, and preserve the productivity and health functioning of the workplace through a holistic wellness approach. This role addresses United's specific business needs by applying specialized knowledge and expertise in human behavior, mental health, and overall wellness. The EAP Manager will address productivity issues by identifying and resolving personal concerns that may impact job performance, including health, marital, family, financial, alcohol, drug, legal, emotional, stress, or other personal issues. Additionally, the EAP Manager will provide organizational and behavioral health expertise to management, HR Business Partners, and union peer groups through consultation and training, promoting a comprehensive approach to employee well-being.</span></p><p class="pf0"><span class="cf2"> </span></p><ul><li class="pf1"><span class="cf2">Conducts confidential and timely clinical psycho-social assessment interviews for employees. This process involves identifying and evaluating various legal, safety, and risk factors, including alcohol and drug problems, threats of violence, and suicidality.</span></li><li class="pf1"><span class="cf2">Provides referrals to mental health providers and community agencies, ensuring comprehensive case management and effective collaboration with physicians and other managed care vendors.</span></li><li class="pf1"><span class="cf2">Partners with EAP and Corporate Medical leaders to collaborate with supervisors, managers, and senior leadership representatives to help design, implement, and sustain a comprehensive suite of Wellness initiatives.</span></li><li class="pf1"><span class="cf2">These initiatives are meticulously crafted to address employees' emotional, social, occupational, intellectual, and personal needs, ensuring a holistic approach to well-being, and fostering a supportive, thriving workplace culture.</span></li><li class="pf1"><span class="cf2">Provides specialized case management for the Pilot Monitoring Program (HIMS), SAP Services, and Mandated or Last Chance Agreements. This includes crisis management and continuous collaboration with management, HR, Labor Relations, and Union representatives for ongoing monitoring.</span></li><li class="pf1"><span class="cf2">Provides crisis response at their assigned hub as well as other locations when necessary.</span></li><li class="pf1"><span class="cf2">Oversee daily operations for a specific EAP region, encompassing client management, statistical reporting, confidential file maintenance, and other assigned duties.</span></li></ul><h2>Qualifications</h2><p class="pf0"><span class="cf0"><strong>What’s needed to succeed (Minimum Qualifications):</strong></span></p><ul><li class="pf1"><span class="cf2">Master’s degree in clinical counseling, social work, marriage and family counseling</span></li><li class="pf1"><span class="cf2">CEAP and SAP eligible</span></li><li class="pf1"><span class="cf2">3+ years Internal or External EAP experience.  </span></li><li class="pf1"><span class="cf2">Wellness Initiatives and Presentation skills. </span></li><li class="pf1"><span class="cf2">Good communication, verbal and written skills. </span></li><li class="pf1"><span class="cf2">Knowledge of Mental Health and Substance Abuse </span></li><li class="pf1"><span class="cf2">Must be legally authorized to work in the United States for any employer without sponsorship</span></li><li class="pf1"><span class="cf2">Successful completion of interview required to meet job qualification</span></li><li class="pf1"><span class="cf2">Reliable, punctual attendance is an essential function of the position</span></li></ul><p class="pf0"><span class="cf2"> </span></p><p class="pf0"><span class="cf0"><strong>Preferred Qualifications:</strong></span></p><ul><li class="pf1"><span class="cf2">Licensed LPC, LCSW, LMFT</span></li><li class="pf1"><span class="cf2">6+ years of Internal or External EAP experience.</span></li><li class="pf1"><span class="cf2">CEAP, Q-SAP</span></li><li class="pf1"><span class="cf2">Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.</span></li></ul><br>The base pay range for this role is $102,220.00 to $133,194.00.<br>The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br><br>You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br><br>United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact <a href="mailto:[email protected]" target="_blank">[email protected]</a>