Retail Shift Lead
About the job
- Sound knowledge of day-to-day retail operations and the ability to maintain high store standards during trading and non-trading hours.
- An understanding of key commercial key performance indicators, with the ability to support delivery of performance targets on shift.
- Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment.
- Ability to coach colleagues and provide constructive feedback in the moment.
- Good commercial awareness, with the ability to identify issues and improvement opportunities and escalate appropriately.
- Strong member focus and commitment to delivering a positive and consistent member experience.
- Ability to organise and adapt, prioritise effectively, and respond to changing operational demands.
- Previous experience in a supervisory or team leader role within a retail environment.
- Experience opening and closing a store and overseeing daily operational activities.
- Experience handling cash, processing refunds, and working in line with company policies and procedures.
- Food Safety Level 1 qualification, or willingness to obtain it as part of the role.
- Lead colleagues on shift, set clear expectations, and role-model Company Shop Group behaviours.
- Coach and support colleagues in the moment to deliver required standards and performance.
- Support absence management and people processes in line with company procedures.
- Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager.
- Take responsibility for store performance during allocated shifts, including opening and closing the store.
- Ensure the store is fully prepared for trade and operates efficiently throughout the day.
- Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene, and housekeeping.
- Maintain high operational standards across all areas of the store.
- Deliver a consistently high level of customer service to all members.
- Resolve member queries and issues effectively, escalating where required.
- Ensure company policies, food safety, and health and safety standards are followed on shift.
- Promote safe working practices and encourage reporting of near misses, observations, and accidents.
- Work collaboratively with other Shift Leads to ensure full shift and operational coverage.
- Support the Assistant Store Manager and Store Manager with delivery of store objectives.
About the company
Company Shop Group redistributes surplus stock in the UK to prevent waste. It handles all kinds of surplus items that can be eaten, used, or worn, acting as a distributor that connects surplus from suppliers with buyers such as retailers, wholesalers, or charities. Its product works by sourcing excess inventory, sorting and channeling it to intended buyers to extend product life and reduce disposal. The company differentiates itself by being the UK’s leading, broad-spectrum surplus redistributor across multiple product types and by emphasizing commercial, social, and environmental returns, not just profit. Its goal is to create a world where no surplus product goes to waste, turning unused inventory into value and positive impact.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
null
Founded
N/A
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Simplify's Take
What believers are saying
- April 2026 impact report showed 47,000 tonnes redistributed and £137 million member savings.
- Darton frozen site opens by October 2026, expanding high-margin chilled and frozen capacity.
- Pricer rollout lifted productivity 5% and supports faster markdowns, less waste, better margins.
What critics are saying
- Membership-only access caps reach versus mainstream grocers and discount chains.
- Darton's frozen centre adds operational complexity; October 2026 ramp-up execution risk is real.
- Pricer automation and surplus sourcing depend on retailer partners; supply shocks hit volumes fast.
What makes Company Shop Group unique
- Company Shop Group hit 1 billion redistributed items by April 2026.
- Its membership-only Surplus Supermarkets serve 13 UK stores with major-brand surplus goods.
- Biffa ownership ties redistribution, waste management, and circular-economy logistics into one platform.
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Benefits
- Employee Discounts
- Life Insurance