Full-Time

Solutions Consultant

Upshop

Upshop

51-200 employees

Unified platform for comprehensive supermarket operations

Data & Analytics
Consumer Software
AI & Machine Learning

Senior

Remote in USA

Required Skills
Sales
Marketing
Data Analysis
Requirements
  • 5+ Years of relevant technical or sales consulting experience
  • Experience in a presales or implementation consulting role at a SaaS company managing large enterprise customers
  • Experience in retail solution selling, including preparation of overview presentations, RFP responses, scripted and unscripted demos, value selling and business case development
  • Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media
  • Thought leader who has engaged in activities such as publishing white-papers, speaking at industry events, blogging, etc.
  • In-depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics
Responsibilities
  • Assist the sales team and account managers on opportunities assigned by the Sr Director of Solutions Consulting to drive value for our customers and achieve sales targets
  • Collaborate with sales and account managers and prepare demo prep guides on opportunities assigned
  • Lead demos for opportunities assigned as needed
  • Responsible for completing deep dive discovery after an SOW is signed and completing the UDD (Upshop Discovery Debrief) to transition projects to the build phase
  • Designing compelling solutions to address a customer’s key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes
  • Lead and document discovery sessions to understand the customer's business objectives and desired outcomes
  • Consult customers on best practices for implementing Upshop solutions
  • Attend trade shows to help drive opportunities and relationships for the sales and account teams
  • Present a vision of the solution, meeting the customer's requirements that will drive adoption and growth
  • Keep current on industry trends and competition
  • Responsible for drafting SOWs including deliverables for opportunities assigned
  • Continuously leverage internal learning and competitive intelligence
  • Develop a repertoire of customer stories to convey the value of Upshop’s solution to the customer, enabling champions to tell stories on our behalf
  • Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution
  • Provide prompt and detailed handoffs to Project Teams and Customer Success (CS) to deliver against the proposed solution
  • Document observations from prospects and customers to influence future product capabilities
  • Creates re-usable collateral for the entire team and acts as a mentor to those across other teams
  • Engage with business prospects, discover, and assess customer requirements, prepare, and present demonstrations of our solutions, address and overcome business objections that arise throughout the business process, become a trusted advisor, and drive strategic strategies and solutions

Upshop stands out as a leading company in the supermarket and grocery store operations sector, offering a unique, single platform that integrates Fresh, Center, DSD, and eCommerce departments. This comprehensive approach not only ensures end-to-end item visibility but also drives increased sales, significantly reduces waste, and streamlines labor efficiencies. As a result, Upshop provides a competitive edge by enhancing operational efficiency and sustainability, positioning it as an industry leader.

Company Stage

Series D

Total Funding

$1.8M

Headquarters

Tampa, Florida

Founded

1989