Schemes Account Handler - Schemes Team

Introduction


Overview

Are you looking to build a career in insurance with a market-leading global broker?

Gallagher's Edinburgh office is seeking a Schemes Account Handler to join our successful and growing Schemes team. This is an excellent opportunity to develop your career within a specialist area of insurance, supporting a well-established client portfolio and becoming part of a collaborative, high-performing team.

Led by experienced and supportive leaders, you'll join a close-knit team with a strong reputation for delivering exceptional service and building lasting client relationships. Known for its positive culture, flexibility, and impressive employee tenure, the team offers an environment where colleagues are encouraged to learn, develop, and succeed.

This is a varied and fast-paced role that combines client interaction, policy administration, and insurer engagement, making it ideal for someone who enjoys working in a busy environment, takes pride in delivering excellent service, and is looking to build a long-term career within the insurance industry.

How you'll make an impact

• Managing policy renewals, new business and mid-term adjustments across our schemes portfolio.
• Building strong relationships with clients, our Appointed Representative network and insurer partners.
• Providing professional advice and guidance on policy cover and insurance solutions.
• Responding to client enquiries by phone and email, delivering an outstanding customer experience.
• Ensuring all client records and documentation are maintained accurately and compliantly.
• Operating within delegated underwriting and insurer authority agreements.
• Supporting account queries, premium collections and credit control activities.
• Ensuring all work is completed in line with regulatory requirements, company procedures and industry standards.

About You

• Experience within insurance, financial services or another regulated customer service environment would be advantageous.
• A customer-focused approach with a commitment to delivering great outcomes.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational abilities.
• The ability to manage multiple priorities and work effectively within a busy team environment.
• Confidence working with systems and Microsoft Office applications.
• Progress towards, or interest in studying for, CII qualifications would be beneficial.
• Eligibility to work in the UK.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)