Community Health Associate 2 - St Johns Care Connect BRAVE Program

Overview

The Community Health Associate (CHA) supports the BRAVE program by providing trauma-informed, client-centered behavioral health navigation and care coordination for students and families. The CHA receives and manages referrals, conducts intake and needs assessments, identifies appropriate behavioral health resources, facilitates connections to providers, addresses barriers to accessing services, and follows up with families, school personnel, and providers to support continuity of care. The position maintains accurate client records and works collaboratively with the BRAVE team and community partners. 

BRAVE (Be Resilient and Voice Emotions) is a program under UF Health St. Johns Care Connect that was developed to address barriers to timely behavioral health services for students, including provider wait times and fragmented communication between schools, families, and behavioral health providers. Through a unified referral and intake process, BRAVE supports resource navigation, care coordination, referral follow-through, and communication among participating partners. The program supports the referral structure outlined in the Marjory Stoneman Douglas High School Public Safety Act. 

Responsibilities

The Community Health Associate provides direct community health services through Care Connect to vulnerable populations through identification, engagement, and provision of resources to address unmet social and health needs. Care Connect+ is a community alliance that was established to connect area residents in need with available services and address social determinants of health in a coordinated way throughout Northeast Florida. By aligning community resources into a single access point, Care Connect+ increases coordination and access of available resources. Care Connect+ has over a 120-member provider network to serve the vast needs of our community members. Care Connect+ staff provides crisis intervention, resource navigation, advocacy, practical assistance to clients, and provides client-centered assessments to address unmet social and health needs.

Schedule

FTE: 1.0

Hours: Days

Days: Monday-Friday

Hybrid: 3 days WFH and 2 days in office

Location: St. Augustine, FL

Qualifications

Education 

Required: High School Diploma/Equivalent

Preferred: Associate’s or Bachelor’s Degree Social Work, Public Health, Healthcare Administration, Psychology, or related field

Experience

Required: 0-1 year of experience; Demonstrated experience working with vulnerable populations

Skills & Abilities

• Candidates should be assertive, well organized, possess excellent communication and interpersonal skills.
• Candidates should have the mental and emotional resiliency as we are exposed to traumatic situations daily. 
• Candidate should have a calm demeanor in order to reassure parents in times of crisis or concern around the urgency of care for their child(s) health.
• Ability to think critically and address crisis situations as they arise.
• Knowledge of Microsoft Office applications and can learn new technologies and systems quickly.
• Experience working with vulnerable populations from various backgrounds.

Must successfully pass an AHCA Level 2 screening for this position: https://info.flclearinghouse.com/