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All Accor

Global hotel management, franchising, loyalty program

Assistant Night Manager

Hotel Guest ServicesUpdated on Nov 11
Full-timeÎle-de-France, FranceIn-person

About the Job

Requirements

  • A Licence-level qualification or attendance at a hotel-management school is required.
  • At least 2 years of experience as a Night Manager, Assistant Reception Manager, or in Guest Services is required.
  • At least 2 years of management experience with teams of 10 or more people is required.
  • Proficiency with Microsoft Office, TARS, and Opera is required.
  • Fluency in French and English is required.
  • Excellent spoken and written communication skills are required.
  • Strong organizational skills are required.
  • Attention to detail and quality is required.
  • The candidate should be able to develop and empower teams, train team members, build their skills, and encourage initiative.
  • The candidate should demonstrate collaborative leadership, teamwork, communication, and the ability to facilitate teamwork.
  • The candidate should demonstrate problem-solving, operational decision-making, and strategic thinking.
  • The candidate should demonstrate adaptability, client orientation, and the ability to achieve objectives.

Responsibilities

  • Support the Night Manager in supervising night operations for reception and other operational units, ensuring customer satisfaction and high-quality service.
  • Maintain a regular presence in the hotel lobby and uphold professional conduct and appearance.
  • Build quality relationships with guests from arrival throughout their stay and anticipate their needs.
  • Contribute to developing service standards consistent with the brand and ensure the team follows expected service behaviors.
  • Handle guest complaints that team members have been unable to resolve.
  • Participate in room and suite category inventories to maximize revenue.
  • Inform guests about stay conditions, formalities, and services.
  • Help the team organize guest arrivals and departures.
  • Ensure guest-facing documents are available and up to date, and that information provided to guests is current.
  • Help maintain and use tools that centralize guest histories and profiles.
  • Help organize and coordinate group arrivals.
  • Assist with service-quality audits and corrective-action follow-up.
  • Make appropriate decisions during crises and take preventive action against issues that could lead to a crisis.
  • Assist with decisions in the event of an incident.
  • Record guest complaints and communicate them to the relevant department and the Head of Guest Services.
  • Check guest Cardex records and invoices.
  • Prepare and print night reports, and oversee night accounting-watch procedures and the closing of the property management system and its interfaces.
  • Represent the Heartist and Pullman spirit in interactions with guests and team members, and ensure the team complies with the hotel's grooming policy.

Desired Qualifications

  • Mastery of a third language, such as Spanish or Chinese.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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