Senior Installation Merchant

Your Impact
The Senior Installation Merchant is responsible for managing all aspects of their assigned installation and labor categories, including internal and external factors that impact the business. The Senior Installation Merchant leads a team of National and Associate Installation merchants that have direct responsibility for executing program objectives for Service Installation categories throughout the company. This role will develop, motivate, and coach Installation merchants in negotiation, labor management, Lowe's Installation systems and other skills that will grow sales and market share in assigned categories. Additionally, the position is accountable to ensure competitive pricing, sufficient labor capacity to support sales demand, the quality of the customer experience, sufficient demand to achieve sales targets and that programs are aligned to support the Strategic Goals of the product Merchant. The Senior Merchant will build labor categories that exceed customer expectations and achieve financial goals.

What You Will Do

• Executes on merchandising and services strategy for assigned labor groups that meets or exceeds financial and customer goals for their assigned segment of installation business across multiple product/labor categories.

• Accountable for P&L and buying responsibilities for assigned labor categories.

• Sets the strategic vision for both cost and retail pricing for Services. Develops innovative strategies and 3 year roadmaps that improve labor category performance.

• Establishes the Services targets for sales, demand and capacity in alignment with cross functional teams throughout the enterprise.

• Partners with peers, Services leadership and other stakeholders to create specific tactics and efforts to ensure optimal provider selection, capacity and quality to align with cost goals for the division.

• Leads both direct and indirect reports and is responsible for making hiring decisions, performance management, coaching and terminations. Responsible for providing feedback, coaching and accountability to support the function as well as vendors.

• The Senior Installation Merchant partners with peers, Services leadership and other stakeholders to identify opportunities for growth and support in their assigned categories. Creates tactics and ensures execution of them within the company

• Ensures communications, training, systems, labor capacity and plans are in place to execute service programs in all selling channels including stores, online, contact centers and in-home.

• Creates and maintains vendor relationships, makes labor buying decisions for their category and negotiates terms with vendors to drive vendor selection, pricing and performance.

Minimum Qualifications

• Bachelor's degree Business, Finance, or other related fields of study and 5-7 Years experience with managing national and regional supplier and manage sales typically more than $400M.

• 5-7 Years in Merchandising/Installation Services/Store Operations

• 3-5 Years in Installation Services execution, Product Merchandising

• Experience leading a business (financial, people, operational, process, digital, technology, etc

• 5-7 Years experience leading director talent as well as working with Senior Leadership s across an organization

Preferred Skills/Education

• Master's degree MBA or equivalent work experience and 5-7 Years experience in merchandising/store operations

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.