Customer Service Team Manager

Customer Service WFH Team Manager Opportunity

AO Globe Life | 100% Remote | Leadership Opportunity

Lead. Mentor. Grow. Build Your Future from Anywhere.

AO Globe Life is expanding its leadership team and seeking experienced, growth-minded professionals who are ready to lead, mentor, and develop high-performing remote teams.

If you have experience in leadership, management, operations, customer service, or team development and are looking for a career that offers flexibility, professional growth, and meaningful impact, this could be the opportunity you've been waiting for.

In this fully remote role, you'll support both clients and team members while helping drive performance in a collaborative, mentorship-focused environment.

What You'll Do

Lead Client Consultations

• Connect with individuals who have requested information about available benefit programs

• Schedule and conduct virtual consultations via Zoom

• Educate clients on available benefit options

• Guide clients through enrollment and provide ongoing support

• Maintain accurate digital records and follow-up communications

Develop & Support Your Team

• Recruit, mentor, and coach new representatives

• Lead virtual team meetings, coaching sessions, and training calls

• Set performance goals and monitor team progress

• Foster a positive, accountable, and growth-oriented team culture

• Support professional development through ongoing mentorship

What We Offer

🌎 100% Remote Work

• Work from anywhere within the United States

• No commuting or office requirements

⏰ Flexible Schedule

• Create a schedule that supports your personal and professional goals

📞 Warm Leads Provided

• Connect with individuals who have already requested information

• No cold calling or prospecting required

💰 Weekly Pay

• Weekly direct deposit

• Performance-based bonuses

• Leadership advancement opportunities

📚 Training & Leadership Development

• Comprehensive onboarding

• Ongoing leadership coaching

• Professional development programs

• Executive mentorship

🤝 Supportive Team Culture

• Collaborative leadership environment

• Performance recognition

• Clear advancement pathways

• Long-term career growth

Ideal Candidate

We're looking for professionals who demonstrate:

• Leadership or management experience

• Strong communication and interpersonal skills

• Excellent organizational and time-management abilities

• Confidence using Zoom, Microsoft Office, and other digital tools

• Self-motivation and accountability in a remote environment

• Passion for mentoring, coaching, and developing others

• A positive, solutions-oriented mindset

Experience in management, operations, customer service, sales leadership, recruiting, or team development is highly valued.

Minimum Requirements

• Must be legally authorized to work in the United States

• Reliable high-speed internet connection

• Windows-based computer with webcam

• Professional home office environment

• Ability to work independently while collaborating virtually

About AO Globe Life

For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, veteran organizations, and associations to provide supplemental life and health benefits to working families throughout the United States.

As a remote-first organization, we are committed to developing leaders through mentorship, collaboration, and performance-based advancement while delivering exceptional service to the families we proudly serve.

Ready to Lead?

If you're ready to advance your leadership career in a flexible, fully remote environment where your growth is supported and your impact matters, we'd love to connect with you.

Apply today and discover how far your leadership can take you with AO Globe Life.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.