Service Specialist
About the job
- Strong administration and customer service skills.
- Excellent attention to detail.
- Strong verbal and written communication and problem-solving skills.
- Ability to work in a close team environment and within tight timeframes.
- Familiarity with Microsoft Office 365, email systems, Teams, and Google Drive.
- Ability to work independently and proactively without supervision.
- Provide administration support to Account Brokers regarding client insurance and risk needs.
- Communicate with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements.
- Participate in insurance policy pre-renewal, renewal, and post-renewal activities, including drafting quotations, endorsements, certificates of currency, cancellations, and renewal reports.
- Prepare, lodge, and invoice insurance policies accurately and in a timely manner.
- Attend client meetings and work on tender processes, client renewals, claims, and other insurance broking duties.
- Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives, and Client Managers.
- Enhance the client experience through customer service.
About the company
Aon provides risk management, retirement, and health solutions to businesses, governments, and individuals through consulting, brokerage, and software tools. It uses data and analytics to tailor insights and advice across risk assessment, benefits design, and workforce optimization, with revenue from fees and commissions. Its global footprint and mix of services enable integrated risk, retirement, and health solutions that go beyond firms focused on a single area. Its goal is to shape decisions to protect and enrich lives worldwide by helping clients manage risk and optimize benefits.
Company Size
10,001+
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1919
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Simplify's Take
What believers are saying
- USI adds $3 billion revenue and 10,500 employees across middle-market brokerage.
- Aon targets $395 million annual synergy from USI, accretive by 2028.
- Digital infrastructure demand keeps expanding, boosting Aon's lifecycle insurance programs into 2027.
What critics are saying
- Aon's $17 billion USI deal closes in Q4 2026, loading massive debt.
- S&P revised Aon to negative on August 31, 2026, after USI announcement.
- DOJ-style antitrust scrutiny follows Aon's broker consolidation after WTW collapse in 2021.
What makes Aon unique
- Aon's DCLP reached $5 billion in July 2026 for digital infrastructure.
- Aon launched PLP on September 28, 2026, bundling power-project insurance end-to-end.
- Aon pairs brokerage with analytics, risk engineering, and lifecycle risk-transfer programs.
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Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
12%1 year growth
12%2 year growth
12%Aon announces appointment of Amit B. as Head of Regional Marketing and Events, GCC. Published on 10/10/2026 at 05:05 pm EDT S&P Capital IQ Aon appointed Amit B. as Head of Regional Marketing and Events, GCC. In his new role, Amit will focus on building, scaling and reimagining the Marketing and Communications GCC function to drive execution and growth across Aon's broader global MarComm framework. Before joining Aon, Amit served a stint of over seven years at Guardian Life, where he headed marketing, corporate communications, CSR and inclusion initiatives for the India entity. With nearly two decades of industry experience across brand strategy, digital transformation and regional marketing, Amit has previously held leadership roles at Nissan Motor Corporation as Content Strategy Head for the AMI region, Michelin as Country General Manager - Brand Image & Digital and GE, where he spent over five years driving brand and corporate communications. Earlier in his career, he was associated with DDB Mudra Group. (C) S&P Capital IQ - 2026
Amit Bajaj joins Aon as Head of Regional Marketing and Events, GCC. Mumbai: Amit Bajaj has joined Aon as Head of Regional Marketing and Events, GCC. He moves to the role from Guardian Life, where he served as Head - Marketing & Communications and CSR, India. Announcing his new role on LinkedIn, Bajaj shared, "Thrilled to share that I've joined Aon as Head of Regional Marketing and Events, GCC. I'm joining at an exciting juncture - where we have the opportunity to create, build, and reimagine how the Marketing and Communications GCC function can become an even stronger engine of growth and execution for Aon's broader MarComm organization. I'm looking forward to partnering with talented colleagues across the regions, strengthening how we connect strategy with delivery, and building capabilities that create meaningful impact at scale. Grateful to James Gatoff, Shiney Prasad and Liz Peterson for the opportunity - and excited for what lies ahead." Before joining Aon, Bajaj held marketing and communications roles at several organisations, including Nissan Motor Corporation, Michelin, GE and DDB Mudra Group. He has also worked with Manav Rachna International University, Faridabad, where he began his career as a Marketing Executive in 2005. Bajaj brings experience across brand management, integrated marketing communications planning, experiential marketing, digital marketing, social media marketing, employee engagement and corporate communications. His appointment at Aon marks his next professional move in marketing and communications leadership
Strada announced a strategic partnership with Aon and unveiled new AI-powered tools at Workday Rising U.S. 2026. The collaboration combines Aon's consulting and benefits expertise with Strada's Workday capabilities to help organisations maximise their platform investments. Strada introduced the Flex Credit Calculator, an advisory tool developed with its Client Advisory Board. It helps Workday customers understand AI entitlements, estimate consumption, and plan investments using published rate cards and customer data. The company is expanding Strada Express to the U.S. market, targeting medium enterprises with up to 3,000 employees. The solution offers three deployment tiers and enables eligible customers to implement Workday HCM in as little as 12 weeks. Stephen Dolan, General Manager of Workday Professional Services at Strada, said organisations increasingly seek to drive business value and create consistent employee experiences globally through Workday.
KeyState hires Podmore as vice president of captive solutions. KeyState appoints Ian Podmore as vice president of captive solutions. Podmore is based in Charlotte, North Carolina. Podmore joins from Aon, where the role was client leader in Aon Captive and Insurance Management (ACIM) and workstream lead. Before Aon, Podmore spent two and a half years as director of global captive consulting at Hylant. From 2020 to 2023 Podmore was director of captive operations at AF Group, providing fronting services and captive solutions to insurance carriers, managing general agents, reinsurance intermediaries, syndicates and captive managers seeking a fronting facility for turnkey commercial property and casualty programmes. Earlier roles include head of captive underwriting and senior captive consultant at WTW from 2018 to 2020, and senior vice president for business development, underwriting and marketing at Atlas Insurance Management from 2014 to 2018. Podmore was previously vice president for operations and business development at Southern Insurance Underwriters and founded White Hart Consulting. KeyState credits Podmore with more than 40 years of experience across insurance, captive consulting, underwriting and compliance, and says the appointment brings an understanding of the captive landscape and of the needs of organisations evaluating and managing alternative risk strategies. KeyState was founded in 1991 to provide investment subsidiary services to companies and community banks. The firm provides banks and corporations with renewable energy tax credit investment underwriting and management, fixed income portfolio management, and captive insurance design and management. It is headquartered in Las Vegas, with offices in Burlington, Vermont, Wilmington, Delaware, and Denver. The KeyState captive solutions group, led by executive vice president David Guerino, states that it has formed and managed more than 100 captive insurance companies. In March the firm launched a protected cell company platform domiciled in Washington, DC, aimed at companies considering a captive for the first time without the capital required for a standalone single-parent structure.
Aon Portugal strengthens Credit Solutions area with the hiring of Elisabete Dias. Aon frames this hire within the development strategy for the Credit Solutions area in Portugal, which has seen growing demand from companies interested in credit risk mitigation and liquidity-strengthening solutions. 7 October 2026, 13:41 Aon Portugal announced in a statement the hiring of Elisabete Dias for the position of senior key account in the Credit Solutions area, a reinforcement that accompanies the growth in demand for credit risk and liquidity management solutions by companies. In a statement, the consultancy says that the new manager will join the Credit Solutions team with the aim of strengthening specialized advisory and support for companies in identifying credit and liquidity protection solutions. According to Diogo Teixeira, head of Credit Solutions at Aon Portugal, the arrival of Elisabete Dias will strengthen the ability to support clients in an economic context marked by uncertainty. "In a context of economic uncertainty, companies are increasingly seeking independent advice to structure their coverage and negotiate better terms with the insurance market. The experience and market knowledge that Elisabete brings to Aon will be important for us to continue strengthening our advisory and client support capacity, combining proximity with access to solutions available in the national and international market," he said. With more than 25 years of professional experience, Elisabete Dias developed much of her career in the credit insurance sector, taking on roles related to the management and support of corporate clients, Aon says. The new senior key account at Aon believes that joining the company represents an opportunity to put her experience at the service of organizations. "Throughout my career I have closely followed companies and the challenges they face in managing credit risk. Joining Aon represents the opportunity to put that experience at the service of a comprehensive approach, with access to national and international solutions. I want to contribute to close support for clients, helping them find answers that protect their sales, strengthen liquidity and support their growth objectives," she stressed. With a degree in Economics from the Faculty of Economics of the University of Porto, Elisabete Dias began her career at Companhia de Seguros Bonança, as an insurance consultant. Before joining Aon, she served as head of account management for Portugal at Coface Portugal, after a career in client management. Previously, she was a client manager at COSEC - Companhia de Seguro de Créditos. Aon frames this hire within the development strategy for the Credit Solutions area in Portugal, which has seen growing demand from companies interested in credit risk mitigation and liquidity-strengthening solutions. You may also like