Solution Support Specialist

Solution Support Specialist

The Opportunity:

As a Solution specialist, you understand that successful capability delivery requires more than technical expertise. It demands close collaboration with users, operators, and engineering teams to ensure mission systems perform as intended in real-world environments. At Booz Allen, you'll serve as a key interface between end users, program stakeholders, and technical teams, helping drive the successful integration, adoption, and operational effectiveness of a critical mission solution.

We're looking for a specialist who combines strong technical acumen with the ability to engage directly with customers and stakeholders. In this role, you'll leverage your understanding of system architecture, operational workflows, and product capabilities to analyze issues, identify root causes, and drive technical solutions. You'll work alongside users to understand mission requirements, evaluate system performance, and translate operational needs into actionable recommendations for engineering teams.

As a visible representative of the program, you'll help bridge the gap between customer expectations and technical implementation. You'll provide technical guidance, support system integration and fielding activities, coordinate issue resolution efforts, and ensure complex challenges are routed to the appropriate engineering subject matter experts. Your ability to understand both the operational and technical perspectives will directly contribute to mission success and continuous capability improvement.

Join us. The world can't wait.

You Have:

• 3+ years of experience supporting the engineering, integration, deployment, sustainment, or operational employment of software or mission systems
• Experience serving as a technical liaison between customers, end users, and engineering teams
• Experience performing system analysis, troubleshooting, root cause identification, and issue management in operational environments, and documenting technical findings, requirements, defects, and recommended solutions
• Experience working with cross-functional engineering teams to resolve system performance, integration, or user-experience challenges
• Experience translating operational requirements into technical recommendations and engineering actions
• Ability to communicate complex technical concepts to technical and non-technical stakeholders
• Ability to analyze system usage, identify trends, and recommend capability improvements
• Ability to support fielding, testing, operational assessments, and user adoption activities
• Secret clearance
• Bachelor's degree in Engineering, Systems Engineering, Computer Science, Information Systems, Information Technology, or a technology field

Nice If You Have:

• Experience supporting NAVAIR, Navy, DoD, or other federal mission systems programs
• Experience with systems engineering lifecycle processes, including requirements management, integration, testing, deployment, and sustainment
• Experience supporting software development, DevSecOps, Agile delivery, or digital engineering initiatives
• Experience with Digital Engineering or MBSE Tools
• Experience with issue tracking, configuration management, and requirements management tools
• Knowledge of systems architecture, data flows, interfaces, and enterprise integration concepts

Clearance: 

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. 

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
• Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.