Operational IT BRM

What you’ll do:

Job Summary:

IT Operations BRM acts as the primary IT business partner providing IT support and partnership with Electrical Sector PCS US/CAN plant leadership.  The IT Operations BRM is accountable for translating strategy into operationally sound, digitally enabled outcomes. Drives operational excellence by applying Lean and Six Sigma principles to enterprise processes and technology adoption, ensuring solutions deliver measurable business value and shop-floor stability, and operational improvement initiatives across the largest PCS region.. Owns the integrity of the digital thread across platforms, enabling end‑to‑end data flow, visibility, and decision‑making across the business.

The PCS US/CA BRM serves as trusted advisor and the day-to-day IT face for plant managers and operations leaders across US and Canada plants. Drives plant-level IT execution,

Job Responsibilities:

•    Serve as the primary point of accountability for IT outcomes supporting PCS US and Canada operations, spanning multiple business processes across manufacturing, supply chain, engineering, quality, commercial, and service functions.
•    Be accountable for technology-enabled operational outcomes across PCS plants, ensuring IT investments and solutions improve productivity, quality, reliability, customer experience, and business performance.
•    Drive operational efficiency, stability, and scalability by applying Lean, Six Sigma, and continuous improvement principles to digital workflows and technology-enabled business processes by spending time in manufacturing facilities and on the shop floor to develop a deep understanding of operational challenges, business priorities, and opportunities for process improvement and digital enablement.
•    Ensure the digital thread remains intact by maintaining alignment and data continuity across design, manufacturing, supply chain, commercial, and service systems, enabling visibility, traceability, and decision-making across the value chain.
•    Drive plant-level IT execution across ERP, MES, shop-floor technologies, infrastructure, cybersecurity, end-user computing, and operational technology environments to support business objectives and operational continuity.
•    Proactively identify, triage, escalate, and drive resolution of operational IT issues that impact plant performance, manufacturing execution, data integrity, customer commitments, or business operations.
•    Collaborate with Plant Managers, operations leadership, SIS resources, and finance partners to review technology investments and provide informed recommendations that support annual profit planning, operational contribution targets, and strategic business objectives.
•    Develop and defend business cases, including Capital Authorization Requests (CARs), funding requests, budget management, operational contribution (OC) commitments, ROI analysis, and benefits realization plans to secure appropriate investment and resources.
•    Partner with PCS leadership to identify, qualify, and prioritize business demand based on strategic alignment, operational and digital impact, value realization, and business outcomes, translating regional and plant needs into a prioritized PCS portfolio roadmaps hat improve performance, efficiency, and growth..
•    Collaborate with Capability Leaders, Program Managers, architects, and delivery teams to define scope, engage stakeholders, establish accountability for key milestones, and ensure operational readiness, solution stability, business adoption, supportability and successful delivery of business capabilities that achieve expected value and return on investment.
•    Partner with global IT delivery teams to support plant implementations, solution deployments, infrastructure upgrades, operational improvements, and digital transformation initiatives across the PCS footprint.
•    Partner with Enterprise Architecture and delivery teams to ensure solutions align with enterprise standards, cybersecurity requirements, data governance principles, and long-term technology strategy while meeting business needs.
•    Proactively eliminate redundant, non-standard, or low-value solutions that create operational complexity, increase support costs, or introduce unnecessary technical debt.
•    Serve as an active member of the Digital Governance Council (DGC), contributing to governance, prioritization, investment decisions, execution oversight, and alignment between business strategy and technology initiatives.
•    Escalate and resolve systemic issues that impact operational performance, customer experience, business continuity, or data integrity.

Qualifications:

Basic Qualifications:

• Bachelor’s degree from an accredited institution.
• Minimum ten (10) years of IT, digital, or operational experience, including senior accountability for large‑scale, cross‑business or multi‑region initiatives with measurable business impact including 2+ years supporting plant or operations IT.
• Hands-on experience with ERP (SAP/Oracle ebiz/Mapics), MES, and manufacturing execution systems in an industrial environment.
• Must be able to work in the United States without corporate sponsorship now and within the future 
• No relocation benefit is offered for this position.  Only candidates within a 50-mile radius of Beachwood OH or Moon Township, PA will be considered.  Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• Hands-on expertise in ERP (SAP/Oracle ebiz), MES, manufacturing IT, end-user support, and shop-floor systems.
• Advanced to SME understanding of enterprise platforms and integrations, including deep awareness of how system design and data flows impact operational performance and scalability.
• Advanced understanding of IT and digital trends and their application to enterprise operating models, resilience, and growth.
• Enterprise‑level application of Lean and Six Sigma principles (certification not required).
• Strong executive presence with the ability to influence across businesses, functions, and regions.
• Advanced financial and commercial acumen, including investment governance and vendor strategy.
• Proven ability to lead through complexity and ambiguity.
• Directionally aligned to Business President, Senior Vice President, or equivalent executive leadership.
• May manage managers or lead multiple cross‑functional teams.
• Influences outcomes across multiple businesses, value streams, or regions.

Skills:

• Strong stakeholder management and partnership skills with plant and divisional leaders; business acumen and operational mindset; bias for action and accountability; ability to operate independently in a fast-moving environment; coaching capability for direct reports.
• Demonstrated leadership in driving operational excellence, applying Lean and continuous improvement principles across complex business or functional environments.
• Strong leadership presence with the ability to influence senior leaders and cross‑functional teams within a business, function, or region.
• Proven ability to lead teams and initiatives through complexity, ambiguity, and significant change, ensuring adoption and measurable outcomes.
• Solid financial and investment acumen, including responsibility for portfolio prioritization, vendor coordination, and value realization.
• Applies structured, outcome‑focused storytelling to connect business needs, digital initiatives, and results, enabling senior leaders and teams to align quickly and execute effectively.