Eaton

Power management leader for electrical systems

Customer Service Repairs Executive - Sales

Customer SupportPosted on Nov 9

Full-timeCheltenham, UKNo salary listedIn-person

About the Job

Requirements

Experience in identifying opportunities.
Aerospace experience in military and civil contexts.
Experience with an enterprise resource planning system or other business system.
Awareness of export and import.
Knowledge of EASA 145.
Good customer interface skills.
Exceptional attention to detail.
Proficiency in the Microsoft Office package.
Ability to organise and plan and schedule work effectively.
Commitment to customer satisfaction and a strong understanding of its impact on the business.

Responsibilities

Review customer orders in accordance with departmental procedures, ensuring customer requirements are understood, communicated to the business, and, where necessary, challenged with the customer before work begins on customer-owned products.
Accurately load customer repair orders into Ultra’s enterprise resource planning system.
Provide customers with timely updates regarding the progression of their orders.
Provide quotations to customers for work to be performed on their units.
Manage the customer interface for aftermarket customers, providing service levels in accordance with support contracts.
Ensure aftermarket customer issues are managed effectively and resolved to the mutual satisfaction of the business and customers, while adhering to regulations and compliance requirements.
Support the cash collection process to maximize cash flow.
Work with all areas of the business to resolve customer issues that are holding up invoice payment or causing a customer complaint or concern.
Perform additional activities from time to time to maximize the contribution to Eaton MSD Cheltenham’s goals and objectives.

Eaton MSD Cheltenham is looking for a Customer Service Repairs Executive to join the Repairs team. As a key member of the team, you will be responsible for delivering an exemplary standard of customer service to our Aftermarket customers.

You will represent the customer and ensure that their voice is heard and acted upon within Eaton MSD Cheltenham, whilst also understanding and working towards the goals of the business. You will process repairs and orders against customer demand, through a cradle to grave process, ensuring on time deliveries. Through your close working relationship with customers, you will help to identify potential new business opportunities

What you’ll do:

Review all customer orders in accordance with departmental procedures, ensuring customer requirements are understood, communicated with the business and where necessary challenged with the customer prior to commencing work on the customer owned products.
Accurately load customer repair orders into Ultra’s ERP system.
Provide customer with timely updates regarding the progression of their orders.
Provide quotations to the customers for work to be performed on their units.
Manage the customer interface for all our aftermarket customers providing exceptional service levels in accordance with our support contracts.
Ensure all aftermarket customer issues are managed effectively and resolved to the mutual satisfaction of the business and our customers, adhering to regulations and compliance.
Support the cash collection process to maximize our cash flow.
Work with all areas of the business to resolve all customer issues which are holding up invoice payment or causing a customer complaint/concern.
Additional activities to perform from time to time in order to maximise the contribution to Eaton MSD Cheltenham goals and objectives.

Qualifications:

Experience in identifying opportunities
Aerospace experience (military and civil)
ERP or other business system
Awareness of export and import
EASA 145 knowledge

Skills:

Good customer interface skills
Exceptional attention to detail
Proficient use of MS office package
Well organised and able to plan and schedule work effectively
Committed to customer satisfaction, with a strong understanding of the impact on the business

What we offer:

Opportunity to work in a global, highly collaborative environment
Challenging projects in dynamic collaborative team
Strong focus on learning, development, and career progression
Competitive compensation and benefits package
A culture that promotes inclusion, accountability, and continuous improvement

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All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

About the Company

Eaton

Power management leader for electrical systems

Eaton designs and sells electrical power management products and services for data centers, utilities, aerospace, and other industries. It provides hardware like switches, circuit breakers, transformers, and distribution equipment, plus software and services to monitor, protect, and optimize power flow from generation to end use. It combines an end-to-end power management portfolio with a long history of acquisitions to be a broad, globally integrated provider. Its goal is to enable reliable, efficient, and safe electrification across industries by improving energy management and resilience.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1911

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